SALES AND OPERATIONS MANAGEMENT PROFESSIONALA highly motivated and experienced Business Operations and Sales Manager with a proven history of applied business acumen, operations, and sales success in order to achieve growth and profitability. This includes the overseeing of expense controls and budgets, staff hiring, creating SOP’s, and improving customer experience metrics. Proven strengths in reducing turnover by 35%+ and outperforming profit goals with satisfaction metrics of atleast 95%+, including generating an average of $500,000 in annual revenues. Uses Salesforce, Sparrow, and other CRM / technology tools on an expert level to analyse data, create various forecasts / reports, and manage client accounts.Close to 10 yrs. with a strong track record of success in managing teams of 15+ employees. Has managed a P&L portfolio valued over $10M. Proven sales strategies which has generated an average of a %40 increase of profit margins throughout career. Industries supported: Retail, Grassroot, Transportation, and Telecommunication.  Strategic Sales Processes Program Design & Implementation Event Marketing & Branding Social Media Campaigns Business Operations & Vendor Management Consultative Sales Approach Performance Optimization Customer Experience Improvement Leads Generation Budget Management / Cost Control