Single point of contact for workplace / IT infrastructure related topicsEnsuring that all services are delivered on-time, within scope and budgetCustomer relationship management and escalation contactKeeping track on purchase order requests and customer ticketsCoordination of internal resources and third parties, logistics, vendorsIT lifecycle management, hardware refresh of clients and printersPlanning, realization and controlling of customer projects

Single point of contact for all server related issues in the European Data CentreLiaison role function between customers and operations teamsIncident management through CISM and ServiceNow ticketing systems24/7 support reachable by ticket, phone, email, Skype/TeamsTroubleshooting, escalation and emergency change management

Campaign management and optimization with Google AdWords and Bing Ads Budget responsibility in an upper six-digit rangeCentral contact person for large clients Advertising of marketing actions, comprehensive data evaluations, reportings

Administration of research, analyses and development of concepts Planning and implementation of paid search campaignsGoogle AdWords trainings for clientsDevelopment of key ideas for e-mail marketing actions, creation and delivery

Product development (web design, SEA, video marketing)Project management between sales, production, service providers and clientsPreparation and execution of product trainings and presentations

Management of sub-projects in the online environmentTeam management, appointment coordination and collaboration with agenciesPreparation of drafts and layouts, web controlling

Participation in various advertising and marketing projectsCreation of layouts and multilingual texts and presentations

IT project management, project monitoring and documentationProcessing of orders, cancellations and other processesSales, SEA campaign management with a bid management tool

IT logistics projects: production planning and control, inventory management