Peter Whiting Email & Phone Number

Santa Barbara, California, United States

Provide technical support for clients

Santa Barbara, California, United States

• Gave input on which digital POS/inventory system to implement and setup the infrastructure for the one chosen• Oversaw, managed, and heavily assisted in transitioning over $200,000 in inventory from print to new digitalsystem, in less than a month.• Utilized the new digital system's API to script tools for better inventory management workflow• Aided in picking out and installed optimal components to run the client's golf simulator within their budget(computer, projector, cabling, etc.)• Did general tasks like cleaning, unboxing items, organizing merchandise in preparation for the shop's openingshow less• Currently assist with new IT integrations and creating tools on an as-needed basis

Camarillo, California, United States

• Oversaw security for 100+ different businesses • Triaged alerts on from a multitude of security tools (EDR, SIEM, Applocker, O365, etc.)• Worked with clients to strike a balance between optimal security and business functionality based off their risk tolerance• Trained new analysts• Improved efficiency and optimized workflow through scripting, automation, and setting up integrations• Investigated and remediated reported phishing emails to detect and prevent against business email compromise• Notified affected clients when incidents occurred and assisted with incident response• Engaged in threat hunting exercises to create alerts for undetected threats• Performed static and dynamic malware analysis in secure lab environment• Created documentation of general investigation steps and incident response steps for common alerts• Troubleshot interoperability issues with our tools and opened support tickets vendors when necessary• Reviewed suspicious logon attempts and secured compromised accounts• Improved team’s efficiency, reduced alert fatigue/burnout, and increased operational scalability through policy creation and implementation

Camarillo, California, United States

• Served as the first point of contact for users seeking technical assistance over the phone or email• Created tickets for user issues and performed troubleshooting via remote session or by providing guidance overthe phone• Gained most positive client reviews out of any technician within first few months of starting• Managed user accounts, permissions, and licensing through Active Directory and Office 365• Escalated unresolved issues to next level of support as needed• Internally documented and maintained standard troubleshooting procedures for common issues• Assisted other technicians in resolving difficult issues• Maintained strong communication with coworkers and management remotely via Microsoft Teams