Peter Whiting Email & Phone Number

Santa Barbara, California, United States

Provide technical support for clients

Santa Barbara, California, United States

• Gave input on which digital POS/inventory system to implement and setup the infrastructure for the one chosen
• Oversaw, managed, and heavily assisted in transitioning over $200,000 in inventory from print to new digitalsystem, in less than a month.
• Utilized the new digital system's API to script tools for better inventory management workflow
• Aided in picking out and installed optimal components to run the client's golf simulator within their budget(computer, projector, cabling, etc.)
• Did general tasks like cleaning, unboxing items, organizing merchandise in preparation for the shop's openingshow less
• Currently assist with new IT integrations and creating tools on an as-needed basis

Camarillo, California, United States

• Oversaw security for 100+ different businesses
• Triaged alerts on from a multitude of security tools (EDR, SIEM, Applocker, O365, etc.)
• Worked with clients to strike a balance between optimal security and business functionality based off their risk tolerance
• Trained new analysts
• Improved efficiency and optimized workflow through scripting, automation, and setting up integrations
• Investigated and remediated reported phishing emails to detect and prevent against business email compromise

Camarillo, California, United States

• Served as the first point of contact for users seeking technical assistance over the phone or email
• Created tickets for user issues and performed troubleshooting via remote session or by providing guidance overthe phone
• Gained most positive client reviews out of any technician within first few months of starting
• Managed user accounts, permissions, and licensing through Active Directory and Office 365
• Escalated unresolved issues to next level of support as needed
• Internally documented and maintained standard troubleshooting procedures for common issues