Desktop Support Specialist
Midland, Michigan
• Daily monitored and maintained 4 locations, 300 plus PC's, 500 plus users, NT, Novell, AS-400, UNIX and Communication Servers, multiple applications, hardware and inventory. Assisted in projects and development, created new users and managed security. Application support for multiple applications in a Health Care environment (including web-based applications) such as, Medic, ResQ, IDX, Reflection, MediFax, Vision, Client Access, SoftMed, Ncoder, Matkon, DocuWare, Pathways, Sentinel, etc. Full support for Microsoft Office 97/200/XP including Outlook/Exchange email, security and accounts creation. Created and maintained Novel and NT user accounts and security. Created and posted web-based documentation for PC and server software installations. Worked closely with others in a 12 person team environment to maintain PC support for over 1600 PC's and many more users. Worked closely with management members from various departments to meet constantly changing needs.