Peter Wild Email & Phone Number

Clarkston, Wa, Us

Portland, Oregon, Us

Recruited to hold C-level accountability for driving company growth by designing and deploying modernized IT infrastructure and devising new operational processes to foster growth and profitability. Helmed all facets of business and IT operations, holding direct oversight of all departments and delivering key contributions to weekly sales department meetings to discuss sales processes, advise on strategy, and review status of KPIs and projects. Led global teams operating throughout South and Central America and England. Gauged financial stability and results through implementation of monthly budget controls and reviews. Maintained accountability across all departments through monthly KPIs; engaged with executive leadership team and directors in presenting high-level technology updates and status of OKRs and KPIs.• Piloted company through stabilization period, turning around negative profit margin to grow revenue from $5M to $26M annually with double digit net profit margin. • Sparked 30% year-over-year (YOY) revenue increase by crafting numerous leading-edge sales and analytics tools. • Conceived and executed a wide range of pioneering operational processes to streamline and automate business and IT systems, leading to significant cost reduction and subsequent profit gain. • Steered design and deployment of robust database that boosted accuracy and decreased timeframes for invoicing and report generation. • Conceptualized and implemented innovative design of new CTI application with interface to cloud-based provider, enabling call center to expedite and automate various functions via IVR and various call controls.• Revamped and relaunched the stagnant Translation and localization department by hiring new staff globally and certifying the department on three ISO certifications ISO 9001, ISO 17100 and ISO 18587. Achieved $2M in revenue within 24 months.

Brought in to lead transformation of company to a managed service organization. Charged with all facets of IT, operations, project management, and product development. Oversaw direct and indirect sales channel including oversight of team of 15. Positioned company as an early adopter and reseller of SDWAN products, leading to status as reseller of the top five SDWAN products. Authored various service level agreements, managed services agreements, and other business-critical documents. • Steered design and deployment of highly effective new sales qualification process and pricing model. • Introduced measurable service levels within NOC, Engineering and Sales departments. • Shaped process for boosting profitability through cost savings and formulated an exit strategy. • Introduced new product life cycle (PLC) management process and crafted templates for streamlining and standardizing project management, change management, and software development. • Fostered partnership with VeloCloud as first reseller to take on first and second tier support and advised VeloCloud on implementation of product enhancements based on customer needs. • Played key role in GUI design of TeloIP’s SDWAN and SDI products, enabling company to outclass competition. • Pivotal to M&A process with WiLine.

Monterey, Ca, Us

Headed all business and technology operations and oversaw executive teams, reporting directly to CEO. Directed all facets of IT for LanguageLine Solutions, Pacific Interpreters, and Fluent Language Solutions, including software development, security, change management, IT and VoIP infrastructure, contract negotiations, and IT compliance. Managed IT steering committee. Guided and coached multifaceted, global technology, software development and technical staff for onsite and localization / translation companies. Partnered with Sales in establishing product roadmap for future technology initiatives. Attained cost savings through review and recommendation of network design changes to decrease downtime and through contract reviews and departmental restructuring. Achieved PCI compliance certification for Pacific Interpreters. Performed due diligence on potential acquisitions and coordinated integration process. Developed software for translations and localization services.• Triggered revenue growth from $15M to $45M in just under three years by thoroughly reviewing all IT infrastructure and software to enable development of strategic IT plan that aligned with business model with Pacific Interpreters.• Orchestrated core software technology development to the cloud utilizing Salesforce.com and inContact, including implementation of call center software for enabling large-scale global communications. • Spearheaded transition of software development process to Agile process, including release management, change control and quality assurance. • Bolstered security significantly by initiating disaster recovery planning across all departments and companies. • Conceived and led development of offshore call centers in Panama and Dominican Republic.• Architected and managed outsourcing of 80% of in-house technology to Salesforce.com Cloud $20 Million+ project for Languageline after aquation of Pacific Interpreters

Tacoma, Wa

Direct responsibility for Information technology and back office functions for Columbia Bank and Bank of Astoria. This include 13 + departments including: IT operations, Software development, M&A project management, Electronic Services, back room functions, Business Contingency Planning, Security, Online services, Business Analyst. Achieved large bottom line cost savings and improved customer service due to business to IT alignment, implementation of project management standards, outsourcing, reorganization and implementation of various findings from conducting technical, operational, and financial analysis of all components of the information technology and operational portfolio.

Springfield, Ma, Us

Direct responsibility for daily operations consisting of all voice, data and video communication for a 5 State Environment including all software and hardware. Provide support to over 45000 internal customers and 50 locations for all video and voice communications needs. Responsibility for budget process, strategic direction and P&L. Assisted joint venture in vendor selection, design and replacement of existing call center to VoIP and SIP. Renegotiated all data and voice contracts (equipments, circuits and software) to include measurable service levels at a lower cost.

Portland, Oregon, Us

Direct responsibility for daily operations consisting of ATM and Debit Card services, Internet Banking, Item Processing, Electronic Services, Daily Transaction processing, Change Control, Network and Telecommunication Services, Disaster Recovery, M&A data conversions and Project management. Provide support to to 1000 internal customers in 3 states.Large cost savings achieved through contract negotiations, contract management and streamlining operations due to effieciences found during baselining.First FI to implement ITI's realtime ATM module and Cisco's VoIP enterprise call center solution successfully.

Managed various enginieering teams for the communications needs for the Regence Group for Washington, Oregon, Idaho and Oregon. This include Voice, video and data communication infrastructure and equipment. Redesigned and consolidate four regional call center operating on their own equipment into one larger redundent call center which supported four regional call centers at a lower cost.Implemented new hardware to support voice, video and data via ATM (cell based) and redesign of existing IP network to support various VLAN for security purposes.

Minneapolis, Mn, Us

Managed technology team for voice and data services. Project managed credit card portfolio conversions due to buying and selling of portfolios. Architect and designed call center software (IVR and Agent) for various card portfolios. Assisted in rapid growth of business due to new technology design and implementation.