Peter Williams Email & Phone Number

Derby, Gb

Derby, United Kingdom

Producing hard copy instruction/help manuals in Word and PDF format in support of the company's flagship software product, 'Crosscare'.Setting up and maintaining an on-line help system for customer and internal use using the RoboHelp authoring tool. This entailed construction of documents, proof reading, screen captures and step by step instructions.Additional work as support desk operative level 2/3 - resolving customer queries and issues.Testing software upgrades and updates… Show more Producing hard copy instruction/help manuals in Word and PDF format in support of the company's flagship software product, 'Crosscare'.Setting up and maintaining an on-line help system for customer and internal use using the RoboHelp authoring tool. This entailed construction of documents, proof reading, screen captures and step by step instructions.Additional work as support desk operative level 2/3 - resolving customer queries and issues.Testing software upgrades and updates pre-release (QA). Show less

Derby

Visiting clients (GP, Private Practice and Hospices) on site, nationwide. Arranging software ('Crosscare') installation and data conversions from previous systems. Developing training schemes and documentation to suit client needs. Delivery of training. Provide post installation support and user guidance.Customer support desk - liaising with customers by phone, email and remote dial in to resolve queries and issues with software e.g. assisting in complex report production, customer unable… Show more Visiting clients (GP, Private Practice and Hospices) on site, nationwide. Arranging software ('Crosscare') installation and data conversions from previous systems. Developing training schemes and documentation to suit client needs. Delivery of training. Provide post installation support and user guidance.Customer support desk - liaising with customers by phone, email and remote dial in to resolve queries and issues with software e.g. assisting in complex report production, customer unable to apply upgrades, customer unable to view / print scanned documents etc. Show less

Beeston Campus, Nottinghamshire

Lectured in Booking and accounts, Business Studies (including Finance, Economics and Business English to level 3)IT to NVQ level 3Key Skills levels 1 and 2Designed IT courses, assessments and examinations for overseas students.