Peter Binkiewicz Email & Phone Number

Preston, England, United Kingdom

Preston, England, United Kingdom

• Delivering great service: Ensuring your team provides a great customer experience, delivering sales through service• Mucking in: Helping the team get the job done. Checking and unpacking deliveries, opening and closing the Store, stocking shelves, cleaning the Store and putting orders together• Maintaining outstanding store standards and visual merchandising excellence• Driving Sales: Hitting Targets and driving AOV and sales in store• Inspiring: Encouraging a positive mindset, building a culture of feedback, praise and recognition• Asking questions and building relationships: Making sure your team gets the development they need and supporting future business growth and succession• Making sure your customers leave the Store with everything that they need and wines that they Love• Supporting: Whether you’re deputising for the Store Manager in their absence or supporting them in achieving and exceeding targets• Leading: Coaching, motivating and engaging the team, creating a work environment where the team love coming to work• Product: Sharing product knowledge with customers and with the store team members• Offering our customers a VIP service by proactively contacting them with our best deals• Building a fun working environment: Maintaining our great product availability and high Store standards, while making sure that your Store is somewhere everyone loves coming to work

Great Mitton, England, United Kingdom

• Ability to relate with customers and make them feel comfortable and special • Responsible for providing knowledgeable and creative drink recommendations• Working in the timely manner and making sure orders are delivered accurately and promptly remembering to minimise and wastages• Keeping the bar stocked by replacing empty bottles and kegs/casks of beer• Passion for wines, beers and mixology• Ability to pair drinks with food• Understanding budgets and wastage cost in order to manage profitable bar• In charge of making sure that everyone understands inhouse rules, bar requirement and making sure to teach, train and apply them• Understanding of Sustainability, Permaculture and ‘Farm to Fork’ strategies and its application in the bar environment• Punctual, reliable and trustworthy• Can do attitude• Team player who communicates well with all colleagues• Happy personality sprinkling happiness across everyone• Passionate about food and beverage

Hurst Green, England, United Kingdom

• Principal responsibility for all bar management activities in exceptionally busy and well-regarded pub-restaurant environment• In charge of all aspects of front of house engagement and service• Increased wet profit margin to 75% from 64%• Lead bar team to ensure a consistent and positive customer experience• In charge of wine choices for the wedding offering• Focused on beverage staff training and wine-food pairing• Attention to details in fulfilling orders (customer satisfaction) and to reduce wastage• Ability to work in the in a fast-paced environment, dealing with multiple requests at the same time

Manchester, United Kingdom

• Positioning – changed the strategic focus towards major client acquisition (£27k increase in revenue)• Marketing strategy – redesigned and refocused• Implemented new marketing campaigns (67% ROI)• Designed new courses for Hospitality Industry

Manchester, Greater Manchester, United Kingdom

• Focused on delivering excellent customer experience• Maintained confident, enthusiastic approach • Focused on processes and procedures• Extremely good working under pressure• Professional and efficient in all situations• Team player• Extremely flexible• People person

Manchester, United Kingdom

Platzki is a concept created by three food fanatics who took a humble Polish potato pancake and turned it into a taste fest.This led us to create a menu focused on dishes based on honest ingredients injected with passion and goodness.​We are perfectionists in whatever we do and believe that food deserves respect so our ingredients are fresh and ethically sourced.You will not regret the explosion of colours and flavours!• Built the company concept, branding, structure, and business plan from scratch in order to secure Business Funding from Virgin StartUp• Overseen all aspects of Wholesale business running: Planning, Management, Finance, Marketing, and Customer Relations• In charge of training and developing other two business partners in customer service, marketing initiatives and CRM• In the first year business exceeded planned turnover of £100k and achieved £144k• Facebook achieved 1700 followers and 162 five star reviews; Twitter achieved 700 followers; Google reviews 11 five star reviews; Tripadvisor 8 five star reviews; Yelp 1 five star review• Implemented wine and spirit tasting matched with Polish style tapas dishes• Source external commercial clients to provide buffets, and cater for events on the regular basis

Manchester, United Kingdom

• Overseen all aspects of Wholesale business running: Planning, Management, Finance, Marketing, and Customer Relations• From becoming a Managing Partner increased active customers by 450% within 12 months• Increased Turnover by over 350% within 12 months since joining the business• Responsible for overseeing production lines in Poland • Responsible for managing critical paths and gant charts to deliver order on time• In charge of staff development, training, and appraisal process (training plan developed from scratch fitting business needs)• Responsible for coordination and managing deliveries to customers and production warehouse• In charge of organising exhibitor stand during International Bridal Shows

Manchester, United Kingdom

• Manage information, planning, and prioritise to achieve business results as defined by monthly, quarterly and annual budgets• Communicate targets to Store Teams• Monitor/track implementation of plans and communicate effectiveness of this to the Area Manager• Manage all sales activities• Responsible for training and development needs of the store teams (6-monthly New Employee Development programme implemented)• Responsible for analysing demographics of each store• Identify appropriate trade stands, local activities maximising exposure• Plan marketing calendar• Ensure feedback from activities• Manage all marketing activities according to budget expectations, consumer type split and time allowance (leaflets/business visits/stands/etc.)• Manage marketing POS• Manage CRM database based on email/sms/home address marketing activities• Monitor competitor price strategies and marketing campaigns• Responsible for running monthly marketing calls – demonstrate knowledge of marketing plans and have relevant information to hand to run discussions • Identify and report any potential health and safety issues• Ensure all store team are conducting themselves in a responsible and safe manner at all times• Take responsibility for ensuring any accidents on site are correctly recorded and escalated if appropriate• Responsible for all procedures and policies are followed and new initiatives are implemented and communicate to the store team• Responsible for overall debt control within the store and seek guidance where necessary • Responsible for rate reviews within the store and ensures that any increases are aligned with meeting any requisite targets• Communicate any suggested FRM changes to the Area Manager in a timely manner• Responsible for addressing any skills gaps through training and coaching • Responsible for development of self and members of the store team

• Budget holder• Supported opening of the store in challenging circumstances• Influenced business by creating a strong marketing plan• Organised VIP evenings, & joined networking groups to establish strong branding• Constant growth of 5% in achieving month – on – month results• Last month’s budget exceeded by 29% in the very tough economic climate• Improved customer footfall from 2 a day up to 37 a day (rise by 1850%) through client based analysis • Recruitment• Plan and implement staff training linked to PDPs (weekly catch up; quarterly reviews and ongoing training)• Set targets, and motivate staff to achieve them• Delegate and monitor store domestic routines• Monitor and evaluate after sales service levels• Ensure optimal flow of goods from purchasing to customer deliveries• Achieved No. 1 store in the UK for Exceptional Customer Service and No.5 in the World amongst 340 stores• Designed and Implemented Integrated Marketing Communications strategy for the store including Facebook, Blog, Text marketing, and Viral marketing • Increased store yearly turnover by additional £100k through data analysis and store planning to enable better customer flow

Manchester Area, United Kingdom

theuniqueboxcompany create inimitable presents for every occasion. our distinctive gift boxes are created by us, and you, in partnership. they are for those important people and important times in life. we provide a bespoke service, making your gift one of a kind and therefore irreplaceable. gift boxes range from £19.99 to £59.99.

Manchester, United Kingdom

• Achieved store bonus within 12 weeks of joining the company – the first time for 5 years• Managed store on my own when Store Manager and Operations Manager resigned • Weekly sales improvement of 70% year – on – year budget• Budget figures exceeded by 30% each week• Responsible for training and developing a team of 15 people (3 weekly sessions of 30 minutes ongoing)• Responsible for designing adverts in Manchester Evening News promoting discounted products • Optimise level of service provided by team and self through leading by example and providing consequences for achievement, resulting in increased customer conversion and average spend (both conversion and average spend increased by 3.5% within 3 periods this year, improved conversion by 11% to last year) • Assisted in opening new flagship store in Liverpool 1 (L1 Shopping Centre)• Analyse and interpret commercial data to provide effective business solutions for relevant departments. • Monitor and review results and evolve processes accordingly• Feedback examples of best practice to store manager• Ensure stock densities and replenishment systems are at optimum levels • Ensure departments layouts and visual presentation comply with business principles and customer shopping environment objectives• Promote effective communications at all levels to ensure department and store objectives are met• Manage agreed costs within budget accountabilities to help maximise profit contribution of the store• Cover operational aspects of store management as and when required• Ensure that pricing policy is continually reviewed and clearly presented to the customer base• Implemented Customer Requests system to keep flow of future sales

• Increased turnover from £15k when joined company to £30k within 12 months (30k Marketing Budget Holder)• Marketing strategy – created fresh marketing action plan focusing on individual customers and increase of commercial accounts by 80% • Marketing Plan – the marketing plan designed for Liverpool became a specimen-marketing plan for all branches nation-wide (35 branches)• Welcome Pack – created a welcome pack that was rolled out across the UK.• Competitor Analysis – revised competitor analysis process (increasing customers by 5%)• Turnover – increased like-on-like turnover from 3rd month of employment including best month in branch history. Clinched 5 long-term clients exceeding £30k per year revenue • Client Satisfaction – received praise from customers and the Director of Liverpool’s branch for excellence in managing clients’ accounts• Market Research – identified potential customer preferences and created IMC strategy covering fliers, leaflets, direct mail, telephone• POS – oversaw designing and overseeing production of ‘point of sale’ graphics and banners • Events – responsible for coordinating, preparing, and managing company events e.g. Christmas party for staff members and 75 guests, and organising an Art exhibition• Company Image – initiated interior redesign, took part in outdoor signage redesign, and participated in changing the company website at a national level• Promotional Stands & Shows – held responsibilities for running and organising promotional stands in Homebase (Aintree Business Park) and Home & Garden Show ’08 in Liverpool’s Echo Arena• CRM – ongoing work on creating new client databases• Responsible for designing internal and external banners• Experience in managing website designs for the business

Part Time Position• Marketing strategy - reviewed previous performance and promotional tools and created marketing action plan in line with overall business strategy• Positioning - changed the strategic focus toward major client acquisition creating an estimated increase in revenue stream of circa £27k• Marketing Campaigns - designed fliers and leaflets with a 67% return in interest• Designing new courses - collaborated to produce 3 new management skills courses• Translation - translated training materials into Polish for delivery to a national multiple. The pass rate was 100%.• Tutoring - received praise from CEO for rapport I created on courses.

Occasional managerial roles - relief manager of the Fashion Department, consisting of11 staff. Was accepted onto the management development programme* Supervisory role - promoted to supervisor by my line-manager* Cash handling - created till floats, balanced cash and banking* Stock - processed orders and completed stock checks manually and electronically* Supplier liaison - both in Australia and worldwide* Customer service - achieved the highest-level award from the company for my customerservice skills. Averaged 95% on Mystery Customer ReportsExperience gained within Audio - Visual (2 yrs) and Fashion (1.5 yrs) departments atDavid Jones which is a major retailer with 38 Stores, 100,000 staff. Turnover circa $1.8bn(AUS).

Sydney, New South Wales, Australia

Interim Position• Product Positioning – my idea of a discount price for students who purchase ‘wholecollege packages’ was implemented• Focus Groups – Organised focus groups and achieved high attendance rate from offer• Statistical Projections – including ratio estimation, ‘cinch-rate’, profit projections.• Networking – worked with Australian Universities to develop products attractive to potential students, extended our product range as a result of my networking skills• Target Marketing – Suggested and co-ordinated tactics to attract students from Central -Eastern Europe• Customer Service – Acted as an ambassador for the company performing many ad hocduties, including meeting students upon arrival, organizing & delivering tours etc• Marketing Communications – worked as part of a project group adapting messages andcommunication tools to appeal to target markets.AustraliaOnline Poland is a New South Wales (Australia) consultancy specialising in organising for their client’s university and college placements across Australia. Turnover circa (AUS) $500k

Sydney, New South Wales, Australia

Interim Position* Product Positioning - averaged 5 new customers signing up for college interviews aweek. Received praise from the Marketing Manager* Focus Groups - organized focus group participation. Have the record of signing-up 10people at one meeting* International Communication - used my language skills to communicate with Company'sbranches in Poland; * Promoting Australian Colleges and Universities in Poland - selected Universitybrochuresand distributed them to International Students in Australia & Europe* Logistics - organised plane tickets, transport from and to the airport, and selectionofaccommodation for new students. Australian Centre for Education was a New South Wales consultancy specialising inorganising university and college placements. Turnover circa (AUS) $200k

Wroclaw Metropolitan Area

Mba, Marketing

MBA Marketing (Graduated with Distinction) The University of Liverpool School of Management: Student of The Year Award in 2007 Chartered.

Master Of Business Administration - Mba, Marketing, First-Class Honours

B. Bus Degree, Marketing

Diploma, Business

High School Certificate - A, Levels; Biology - Chemistry & Business - Arts Profile

Scholarship of The President of the Council of Ministers (best student in High School) in 2001