Peter Wu Email & Phone Number

Centreville, Va, Us

Manassas, Virginia, United States

- Administered the installation, configuration, and maintenance of enterprise software applications, including but not limited to CRM systems, ERP systems, and collaboration tools.- Managed security operations by responding to phishing alerts, setting up new employee devices, and securely offboarding resigning employees.- Provided technical support regarding security best practices and created new processes that improved security posture across company’s software and hardware.- Developed and maintained a company website, ensuring robust security protocols and seamless user experience.- Conducted software upgrades and patches to ensure systems are up-to-date with the latest features and security enhancements.- Collaborated with a third-party MSP to securely migrate from on-premise servers to a cloud platform.- Monitored software performance and troubleshooted issues to minimize downtime and optimize performance.- Assisted employees in creating secure tunnels for remote access to company resources, ensuring data security while working from home.- Developed and maintained documentation such as installation guides, user manuals, and troubleshooting procedures for software applications.- Implemented security measures to protect sensitive data and ensure compliance with regulatory requirements.

11820 Parklawn Dr Suite 330, Rockville, Md 20852

- Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.- Installed and maintained the company’s computer systems and network, performing upgrades as needed.- Provided support to users learning new technology (SaaS services) assets to support existing operations and enable workflow expansion.- Guided first-level technical support for Production Services, managing vendors and service level agreements with customers.- Conducted software testing to identify vulnerabilities and provided solutions to the development team, enhancing the security of the company’s software products.- Provided on-site product installation, Internet configuration, and training for clients.- Collaborated with developers, operational staff, IT managers, and other technical personnel to ensure smooth business operations.

7926 Jones Branch Dr #630, Mclean, Va 22102

- Collected feedback from customers and converted it into software requirements.- Collaborated with the development team to create and maintain the development plan, ensuring it met customers' requirements.- Wrote technical documentation and operating manuals for software products.- Managed SaaS services and products to meet operational requirements, including CRM, Inventory Management, and Ticketing Systems.- Utilized a Mobile Device Management (MDM) system to control hundreds of tablets and phones, set app usage limitations, and performed remote wiping to ensure the security of company data.

Shang Hai, China

-- Debugging ABInBev wage administration system for marketing department. -- Designed and built feature for the ABInBev wag administration system according to software requirements.-- Assisted development of an human resource system for use by ABInBev.

Master Of Computer Science, Computer Science

Bachelor Of Computer Science, Computer Science