Peter Yaffe Email & Phone Number

Richmond, Virginia

Richmond, VA

• Provide forward-looking, strategic HR leadership and consultation to senior leaders designed to enhance organization performance and facilitate change. Leverage understanding of human capital strategies and.
• Program Manager for the Insurance Internship/Early Talent Program leading to an improved talent pipeline and increase in diversity representation within the business.
• Partnered with the Regional Managing Director to identify operational inefficiencies and implement human capital initiatives to drive improved business results.
• Consulted with leaders around team member survey results, action planning, and introduced the available planning resources.
• Developed enhanced performance management accountability to address under-performing team members.
• Lead HR activities in support of the divestiture of 40 offices and the successful transition of 700 team members.

Irvine, CA

Responsible for providing human resource consultation in all aspects of human resources with an emphasis on staffing, employee relations, employee development and compensation for the Wholesale Banking Group. Provide support to client groups by developing and implementing human resource programs that meet business objectives. Partner with managers as an.

• Managed all aspects of the HR operations at a regional level. Responsibilities included implementation of HR business strategies and the delivery of HR services to a customer base of 900 regional leadership and.
• Increased retention by designing and delivering interviewing workshops for the Commercial Business Insurance enterprise.
• Developed a strategic program that improved the retention of top performing employees.
• Provided metric analysis and interpretation of the Employee Preference Survey for business partners leading to plans improving employee loyalty.
• Performed design and development work of Safeco’s automated Career Center improving time to hire by 2 days.
• Coordinated the relocation of the Portland, OR office under budget.

Provided leadership to a team of 10 Customer Service Representatives responsible for the servicing of over 40 agencies and their clients. Collaborated with Underwriting and Marketing in order to increase agent participation in and satisfaction with the customer service program.

Assisted customers and provided counseling expertise to meet their personal insurance needs. Successfully mentored and trained 3 new representatives. Advised agents on underwriting risk acceptability, resolved systems problems and managed agent billing statements.