Peter Yates Email & Phone Number

Australia

Burwood East, Victoria, Australia

Melbourne, Victoria, Australia

• Provided Customer service, ad hoc telephony and claim processing in accordance with relevant legislation and acts
• Competently navigated customer records and code claims in a complex mainframe database
• Maintained confidentiality in line with role responsibilities
• Worked as part of a newly developed cohesive team

Melbourne, Victoria, Australia

• Mentored disadvantaged children
• Supervised and detailed issues, reporting them to management
• Maintained detailed case notes during visits

Melbourne, Victoria, Australia

• Completed in-house outbound customer contact course
• Handed outbound calls to encourage customers to raise funds for the charity
• Performed administration duties to maintain and update information and store, retrieve file etc
• Operated telephone switchboard and responded to general enquiries
• Provided a high level of customer service with an emphasis on customer satisfaction
• Provided a high level of customer satisfaction both face-face and via the telephone

Plumpton New South Wales

• Assisted customers with purchases
• Carried out cash Register duties
• Replenished stock
• Maintained a clean work area
• Dealt with customer queries and complaints
• Followed manager’s orders to detail

Minchinbury New South Wales

• Prepared and cooked food
• Replenished stock
• Preformed quality control checks
• Provided excellent customer service
• Preformed general cleaning tasks
• Followed manager’s orders to detail

Sydney, New South Wales, Australia

• Provided customer service
• Cash/EFTPOS handling
• Issued tickets for amusement rides
• Dealt with customer queries and complaints