Peter Yates Email & Phone Number

Australia

Burwood East, Victoria, Australia

Melbourne, Victoria, Australia

• Provided Customer service, ad hoc telephony and claim processing in accordance with relevant legislation and acts• Competently navigated customer records and code claims in a complex mainframe database• Maintained confidentiality in line with role responsibilities• Worked as part of a newly developed cohesive team

Melbourne, Victoria, Australia

• Mentored disadvantaged children• Supervised and detailed issues, reporting them to management • Maintained detailed case notes during visits

Melbourne, Victoria, Australia

• Completed in-house outbound customer contact course• Handed outbound calls to encourage customers to raise funds for the charity• Performed administration duties to maintain and update information and store, retrieve file etc• Operated telephone switchboard and responded to general enquiries• Provided a high level of customer service with an emphasis on customer satisfaction• Provided a high level of customer satisfaction both face-face and via the telephone• Friendly confident communicator to network and develop business relationships• High attention to detail and able to work under pressure• Empathetic understanding listener to identify client needs• Helpful and flexible team member• Professional phone etiquette• Sound verbal and written communication skills

Plumpton New South Wales

• Assisted customers with purchases• Carried out cash Register duties• Replenished stock• Maintained a clean work area• Dealt with customer queries and complaints• Followed manager’s orders to detail• Preformed at a quick pace to keep customers happy• Reached KPIs• Encouraged teamwork and efficiency by being positive and part of the team

Minchinbury New South Wales

• Prepared and cooked food• Replenished stock• Preformed quality control checks• Provided excellent customer service• Preformed general cleaning tasks• Followed manager’s orders to detail • Dealt with supply and demand

Sydney, New South Wales, Australia

• Provided customer service• Cash/EFTPOS handling• Issued tickets for amusement rides• Dealt with customer queries and complaints