Peter Yeung Email and Phone Number

English/Cantonese medical interpretation.

1. Provided comprehensive back-end administrative support to the operations of all 7 branches of the school, including managing calendars, scheduling appointments, preparing correspondence, preparing and delivering training sessions to staff members on changes in policies, technologies and workflows.2. Triaged, coordinated, processed, and reacted in an official capacity to 1000+ student services requests (yearly average) regarding enrollment, registration, payment, complaints, and attendance processes as the Admissions Office by collaborating with international teachers, sales staff, the local Consumer Council, and students.3. Designed and developed 50+ automated flows using the Microsoft 365 suite (SharePoint and Excel in particular) and Power Automate to meet various developmental and administrative demands to streamline operations.4. Maintained school records through various CRM and collaboration software, and compiled data as required for administrative purposes and compliance reporting.5. Implemented quality assurance policies by defining standards of service, conducting surveys, analyzing results, and providing feedback to senior management to ensure compliance, identify areas for process improvement, and enhance operational efficiency within the school.6. Assisted in program accreditation efforts by providing editorial and secretarial support to prepare documents required for the processes.7. Job highlight: Developed a booking system for scheduling and venue management using MS Excel and Power Automate with automated instant messages and CRM integration via APIs.

1. Led a team of 12 learning support assistants to meet operational demands of the British Council teaching center to creating a safe and inclusive learning environment for students of all ages.2. Allocated and supervised manpower and logistics to ensure delivery of about 120 classes per day.3. Resolved on-site ad-hoc issues and reacted to incidents as a first responder.4. Provided learning support assistants with training and regular and ad-hoc updates.

1. Supported native English teachers in Young Learners classrooms by providing customer service and logistical support.2. Assisted in the delivery of classes and provided intimate care to 4-48 students over 4 classes per day.

1. Designed and published an 8-page project website using web creation tool Wix. 2. Coordinated efforts of 6 university lecturers to publish an academic project and provided editorial support where applicable.3. Transcribed and translated a 60-minute interview session for research purposes.