Senior Manager - Big Data
Current1: Lead the team to build an enterprise-level data middle platform from 0 to 1, and integrate relevant system data. In the data middle platform, offline and real-time data such as Ping An agents, customers, and products are layered and stored according to themes, thereby eliminating data islands. In terms of data governance, my team formulate data standards, improve data governance mechanisms, build data monitoring platforms and data blood relationship management platforms, and use mature mechanisms and platforms for data governance and data asset management. In terms of service applications, we develop upper-level multi-dimensional analysis engines, self-service analysis engines, data insight engines and other applications to assist business decision-making.2: Based on the ability of the data middle platform,I lead the team to build the upper-level prediction engine from 0 to 1. Firstly, the agent behavior data sequence is embeded, and deep learning modules such as CNN, LSTM, transformer and attention mechanism are used to build a deep neural network prediction engine based on the agent's full-cycle behavior. Through the prediction engine, it has successfully achieved accurate forecasting agent maintenance, performance level, and the company's NBEV (that is, profit), manpower, capacity and agent income and other indicators. And based on the forecast results, conduct root cause analysis and provide business recommendations from the data aspect.