- Provide professional co-ordination and management of IT&D GBS Infrastructure organisation's activities across all geographies. Integrating and fulfilling related business requirements by adequate information technology solutions. Providing change management of information technology solutions and operations based on business requirements. Managing operation and continuously driving productivity and quality improvement. - Managing people and drive cultural change, responsible for Infrastructure domain organisations’ people management by defining goals and development plans- Acting as a Managing Director of ITD GBS Hungary- Drive the OPEX and Service Catalogue planning and deliver the defined targets- Technology operations: Oversee IT development standard methodologies and IT system landscape in the Infrastructure domain. - Technology transformations: Standardize/unify IT system landscape, co-operate and contribute for establishing HQ IT Infrastructure roadmaps- IT Infrastructure Technology selection responsibility- Responsible for creating and implementing the infrastructure strategy of MOL Group, supervise its execution across MOL Group, and ensure that new technology opportunities are constantly incorporated considering business needs, market benchmarks and information security aspects. Control and implement infrastructure technology development projects.

- organizational and people management - Responsible for managing of IT Infrastructure Delivery (Architect Team), IT Infrastructure Operations (Network, Core, Enterprise), InfoSec & End User Services (IT Customer Service, IT Asset Management, Desktop Support). Responsible for more than 100 colleagues via 6 direct managers. - OPEX and CAPEX responsibility (planning, delivery and maintaining)- Acting as a Managing Director of MOL Magyarország Informatiaki Szolgáltató Kft.- Determine, track and deliver operational and delivery KPIs- Drive the CAPEX planning and deliver CAPEX utilization targets

- Responsible for End User Services Team (IT Customer Service, Retail Information Services Call Center, IT Asset and License Management, On-site Desktop Support Team + Retail Network Service and internal IT Process Management Team) - responsible for IT assets of the company (HW+SW) planning, purchasing, inventory and delivery of the assets - continuous process improvement to develop customer service and to increase customer and business satisfaction - organizational and project tasks - cooperation with other units inside of the IT and with cross-functional units - cooperation with business partners and stakeholders and with external vendors - creation and revision of the IT related regulations - cost and resource planning - continuous improvement of the staff belongs to the department together with the team leaders and Line Managers - Responsible for continous improvement of the main IT and internal processess (Request Fullfillment, Incident Management, Problem Management and Change Management)- Ensuring all agreed service levels and Key Performance Indicator commitments relevant to the defined services are consistently met - Managing user perception and expectations, increase user satisfaction rate - Defining and implementing operational efficiency improvement activities based on cutomer's and busnisess expactations

- responsible for end-user services (IT Customer Service, On-site Desktop Support Team and IT Asset Management Team) - operational leader of IT Customer Service (Retail Help Desk + IT Service Desk) - continuous process improvement - organizational, project tasks - continuous improvements of the staff belongs to the department - participation in the IT and business related projects - IT process improvement (ITIL) - development of the customer service team (increasing 1st level resolution rate, ITIL based process improvement, fine tuning end-user services) - asset management life cycle projects - Ensuring all agreed service levels and Key Performance Indicator (KPI) commitments relevant to the defined services are consistently met

- leading and supervision of Service Desk agents, - organizing Customer Service Team administration - supervision and administration of HP Service Center system - escalation proceeding - participation in several IT and business related projects

- fault-handling in four languages (Hungarian, English, Slovak and Czech) - leading and supervision the members of the shift - escalation proceeding, complaint management - system monitoring + network support- configuration of network elements (switches, routers)

Geography and environmental protection