Peter Zupanc Email & Phone Number

Maribor, Si

Maribor, Si

- Resolved highly complex tickets on Zendesk, achieving a 95% satisfaction rate.- Contributed to product improvements by writing code and tests, and suggesting and documenting new ideas for product innovation.- Improved team workflow and efficiency by implementing macros, custom scripts and AI projects, reducing ticket resolution time by 20%.- Managed client support for EMEA & APAC regions alone for 5 months, maintaining high satisfaction rates.- Mentored new hires, reducing onboarding time by 20%.- Recognized as ROY for efficiency and effectiveness in running training sessions for new employees and clients, and coordinating team tasks and priorities.

- answering tickets on Zendesk- certifying scroller formats and skins by uploading custom CSS- helping on APAC, EMEA and NA region- solving discrepancy cases and optimising clients campaigns- helping custom programming team with custom JS solutions- developing custom slutions for clients- running custom scripts and debugging errors for big clients- owning improvement projects- training employees/scheduling sessions- being named subject matter expert - Coding solutions & API's- always going the extra mile- named ROY for having best performance for newcomer through out the year- helping big clients troubleshoot: Adidas, Unilever, P&G, NBCU, CNN, Spotify, tripadvisor, YOC, NetworkN, inMobi...

Ljubljana, Slovenia

- developing/engineering and debugging solutions for Sixt/Allane- developing/engineering and debugging internal tools to streamline the process of logging the work hours- klowledge: Postresql, Java(springboot, spring, junit, maven/gradle), Angular/React(vanilla JS/typescript), Jenkins, docker, git- training students

Maribor

- designing responsive UX/UI through wordpress- implementing functions which require advanced JS- optimising SEO

Miklavž Na Dravskem Polju, Slovenia

- adding products to the page through wocommerce/wordpress- optimising online shop SEO and look

Maribor, Slovenia

- supporting customers for online ERP software across SLO and HR market- training new employees- specialist for payroll support- answering and solving cca. 50 daily calls and tickets

Maribor

- preparing plan for digital marketing of products (project elaborate) and running campaigns - student project

Maribor

- introduction of ERP financial solution module of Perftech.Largo- importing data into Perftech.Largo from Excel- tech support for users- acquaintance with legal arrangements- Refreshing knowledge of: salaries, HRM, fixed assets, travel orders, recieved invoices, issued invoices, tax records, general ledger...- independent creation of travel orders- getting acquainted with business operations from practice and customizing ERP solutions for company needs

Maribor

- un-loading goods- checking products quality- Hand truck operation- filling shelves and refrigerators- baking bread and sweets- Filling stocks in a bakery- On-line cleaning- helping customers

Maribor

- participation in the project Student formula, the biggest student competition for engineers in the world- preparation of a business plan in English and presentations- integration of MS Project into company workflow- Finding / contacting sponsors - organizing excursions (Graz, Ktm, Tesla, AVL)

Master'S Degree, Management Of Informatics And E-Business, 8.5

Activities and Societies: Student projects, Microsoft amabsador, working, gained few certifications

Bachelor'S Degree, Business/Managerial Economics, 8