Customer service SaaS (start-up)

Project voor German scale-up. Improved conversion by 54%.

SEO for bikester.nl/be

Leading the development and implementation of an automated invoicing process. Data-driven analysis of key operational processes. Valuation of debt portfolios offered for purchase by B2C corporates.

Supported the founder of this tech start-up with market research and developing his customer value proposition and investor pitch. Successfully presented to the committee of Technology & Science Foundation 'STW' to obtain a valorization grant providing funds for the further development of the company and its products.

Researched the niche-market for obstruction lighting based on interviews with key customers in the wind turbine industry, suppliers, competitors and partners in Europe and the U.S. As such consulted Business Unit Manager directly on the market and business strategy, and started implementation by assessing potential sales and technology partners in Europe on a part-time basis.

Improved on-time delivery to virtually zero by changing legacy production planning, shifting responsibilities and by implementing ‘pull’ flow of sub-assemblies throughout the supply chain. Also supported the then recently hired purchasing manager with the migration to the new generation of products.

Researched the growth potential of this supplier of dot marking machines to the automotive industry. Did a market and company analysis based on interviews within the organization and its international distribution network. Various growth limitations and risks were identified and presented to the MT.

Mapped the outsourced value stream, participated in stakeholder meetings and developed recommendations as a member of the external “LEAN” team, contributing to a reduction in lead-time from well over four weeks to two days.

Optimized warehouse lay-out and processes resulting in a 50% reduction of the order pick time, thus significantly reducing the workload for the employees dedicated to this. Also had an advisory role in improvement initiatives in the factory.