Peter Agud Email & Phone Number

Chesapeake, VA, US

Charlotte, NC

• Supporting Enterprise business solutions in client facing role. Managing clients ranging from 275-7,500 mobile and web application users.
• Facilitates meetings both externally with clients and internally with project team-including software developers, quality assurance, and leadership.
• Gather business and technical requirements both at a functional level as well as business rule level. Oversee development and implementation of second and third generation software applications.
• Create and maintain software documentation for application users.
• Provide on-site mobile and web platform training for various levels of client’s organization.
• Orchestrate the provisioning, shipment and on-site set-up of mobile devices and accessories.

Charllote, NC

• Facilitated learning in the use of web and mobile applications for audience from C-level through front line user across various industries.
• Having conducted hundreds of on-site training across 22 states was able to provide clients with operational and procedural input.
• Established departmental on-site training standards.
• Created first web site embedded end user help guide.
• Trained clients in industries of national lawn care, national pest management, national food service, international wine & spirits distributor, national janitorial service & supply, regional last mile delivery.

Charlotte, North Carolina Area

• Coordinated and facilitated training for state-of-the-art digital and analog photographic imaging systems. Installed, networked and programmed new systems and/or accessories to existing equipment.
• Certified training programs (developed by internal training department and outside consultants) resulting in field application-based training program implemented on a world-wide basis, fluid presentations and enhanced.
• Selected for initial subcontracting of trainer services outside of Kodak working with pharmaceutical robotic system, supporting over 150 activities in 2 years generating $450,000 in revenues.

Charlotte, North Carolina Area

• Managed and facilitated the development of the technical and professional competencies of 28 trainers in the region encompassing 11 southeastern states and Puerto Rico with 5 training centers and 3800+ Kodak supported.
• Contributed to revision of the trainer job description and Employee Development Plan.
• Created departmental policies and procedures for corporate consolidation, leading to seamless reorganization while maintaining quality employees with highest morale rating and lowest travel expenses.
• Key contributor to development of training reporting system, increasing accuracy of reporting and decreasing reporting time.

Annapolis, MD

• Managed and facilitated the development of the technical and professional competencies of 28 trainers in the region encompassing 11 southeastern states and Puerto Rico with 5 training centers and 3800+ Kodak supported.
• Contributed to revision of the trainer job description and Employee Development Plan.
• Created departmental policies and procedures for corporate consolidation, leading to seamless reorganization while maintaining quality employees with highest morale rating and lowest travel expenses.
• Key contributor to development of training reporting system, increasing accuracy of reporting and decreasing reporting time.

Annapolis, MD

• Effectively coordinated and facilitated over 625 domestic and international training sessions, leading to customer approval rating of “excellent” and “well above average”.
• Conducted training for 50+ new employees and 20+ upper level managers, achieving universal comprehension of equipment capabilities nationwide.
• Proofread, edited, and field tested internal documentation and certification criteria for nationwide program.
• Recognized for training expertise by upper management and peers, achieving “Outstanding Contribution to Training” award.

Baltimore, Maryland Area

• Performed logistical tracking of current and past projects, resulting in accurate, detailed corporate resume and identification of projects to meet Motorola certification requirements.
• Compiled required documentation (insurance, corporate resume, test equipment and tool requirements, technical licensing), enabling Motorola Authorized minority Business Enterprise Certification.

Baltimore, Maryland Area

• Established policies, hired team and purchased equipment to provide full service support to qualify as a Motorola Authorized Minority Business Enterprise, internalizing previously subcontracted services, enabling.
• Recommended value-added services to existing government clients, achieving a reduction of 3 to 6 months in purchase process and elimination of expenses related to RFP/RFQ process for both client and Dynatech.

Baltimore, Maryland Area

• Service Accounts Manager; Hanover, MDJun 1991 – Oct 1994
• Established strong professional relationships, ensuring repeat (92% customer retention) and expanded business (10.4% growth).
• Detected and eliminated redundancy in Field Technical Representative problem response process, resulting in recognition for economizing response time by 30%.Division Service Trainer; Hanover, MD Apr 1991– Nov 1993
• Organized and trained upper management, internal and external managers and independent owners along with hourly personnel in “soft skills”, resulting in an 8 1/2 point increase in customer satisfaction scores..
• Prepared installation and maintenance contract quotes and/or responded to RFP for agencies such as DEA, FBI, NSA, and US Army Corps of Engineers.

Hampton, VA

• Managed the P&L as well as a team of five (5) installation technicians, one (1) coordinator/scheduler & department assets (vehicles, parts, tools & equipment).
• Prepared installation quotes & responded to RFP/RFQ.

Little Creek, VA

United States Marine Corps (Reserve Forces)Honorably Discharged MOS 1833 - AAV Operator; June 1985- April 1988Company "A", 4th Amphibious Assault Battalion, 4th Marine DivisionNaval Amphibious Base; Little Creek, VAMOS 3112 - Cargo Handler; April 1982 - April 1985Company "C" (REIN), 4th Landing Support Battalion,4th Fleet Service Support Group, 4th Marine.

Bs, Education - General Sciences & Health

Activities and Societies: Echo Company (Sr year Cadet 2nd Lt; Jr year - Cadet Sgt). Cross-Country/Track Team (NCAA-Division I) &.

High School Diploma, General Studies