Peter Allan

Peter Allan Email and Phone Number

Design Thinking Practice Leader, Facilitator, Podcast Host @ Mitre 10 (New Zealand) Limited
albany, auckland, new zealand
Peter Allan's Location
Auckland, Auckland, New Zealand, New Zealand
Peter Allan's Contact Details

Peter Allan personal email

n/a
About Peter Allan

Peter Allan is a Design Thinking Practice Leader, Facilitator, Podcast Host at Mitre 10 (New Zealand) Limited. He possess expertise in customer experience, business process improvement, stakeholder management, business process, call centers and 30 more skills. Colleagues describe him as "Some colleagues naturally stand out, and Peter is one of those people for me. Over the past two years at Mitre 10, I’ve genuinely enjoyed every interaction we’ve shared. One of Peter’s strengths is his unique perspective—his questions often challenge my own thinking in fresh ways, sparking deeper insights and conversations. His talent for recalling and sharing insights from books and podcasts is remarkable, always sparking engaging discussions that help me learn more. Peter also has a rare quality in today’s world: he asks thoughtful questions and truly listens to the answers, showing a genuine interest in others’ perspectives. My only ‘disappointment’ is that we haven’t had more opportunities to work closely together. I look forward to seeing where Peter’s career takes him and am confident, he has much to offer any team he joins as he continues to learn and grow." and "Peter's work in championing, developing and delivering designing thinking into the Vodafone business was both impressive and effective. From selling the idea, engaging executive sponsorship, building a team and then evangelising design thinking first within the team, department and then whole business, Peter was a ball of energy, sharer of knowledge, leading teams of peers, managers and executives through seemingly alien concepts to a point where the ideas and outputs resonated with all involved, and then created more believers and supporters. HIs dry wit, easy approachability and seemingly endless depth of knowledge left those who got involved feeling energised, excited and 100% engaged. The extent to which design thinking is now a part of everyday work life at Vodafone is a living demonstration of Peter's hard work, energy and impact."

Peter Allan's Current Company Details
Mitre 10 (New Zealand) Limited

Mitre 10 (New Zealand) Limited

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Design Thinking Practice Leader, Facilitator, Podcast Host
albany, auckland, new zealand
Website:
mitre10.co.nz
Employees:
992
Peter Allan Work Experience Details
  • Mitre 10 (New Zealand) Limited
    Design Practice Lead
    Mitre 10 (New Zealand) Limited Oct 2022 - Present
    Auckland, New Zealand
  • Asb Bank
    Head Of Design Thinking Capability
    Asb Bank Oct 2018 - Dec 2022
    Auckland, New Zealand
  • Vodafone New Zealand
    Design Thinking Practice Leader
    Vodafone New Zealand Mar 2017 - Sep 2018
  • Vodafone New Zealand
    Customer Experience Design Manager
    Vodafone New Zealand Aug 2015 - Mar 2017
  • Vodafone
    Business Redesign Manager
    Vodafone Nov 2014 - Aug 2015
  • Vodafone New Zealand
    Customer Experience Designer
    Vodafone New Zealand Aug 2013 - Nov 2014
    Auckland, New Zealand
  • Vodafone New Zealand
    Process Transformation Lead
    Vodafone New Zealand May 2010 - Aug 2013
    Auckland, New Zealand
    Responsible for driving continuous improvement in customer experience by leading process, systems and culture change initiatives
  • Direct Line Group (Was Rbs Insurance)
    Sales & Claims Operations “Work Out Plus” Expert
    Direct Line Group (Was Rbs Insurance) Feb 2009 - Oct 2009
    Leeds, United Kingdom
    Completed improvement project in Customer Retention operations which delivered changes to improve efficiency and effectiveness
  • Direct Line Group (Was Rbs Insurance)
    Finance Operations Project Manager
    Direct Line Group (Was Rbs Insurance) 2007 - Jan 2009
    Leeds, United Kingdom
    Led projects to improve efficiency & effectiveness of payment collection and debt recovery processes
  • Direct Line Group (Was Rbs Insurance)
    Mi & Commissions Manager
    Direct Line Group (Was Rbs Insurance) 2004 - 2007
    Leeds, United Kingdom
    Led team of 8 direct reportsResponsible for accurate and timely monthly payment of £6m commissions, and production and delivery of Management Information, to 20 partnership businessesManagement of issues & partner relationships
  • Direct Line Group (Was Rbs Insurance)
    Management Information Analyst
    Direct Line Group (Was Rbs Insurance) 2002 - 2004
    Leeds, United Kingdom
    Provided decision support to internal customers through regular and ad hoc MILed cross functional project to design and deliver single call centre performance measurement system which provided single source of information from advisor to director level Reviewed and enhanced OLAP (Alea) financial reporting system to improve user experience and usefulness of reports
  • Direct Line Group (Was Rbs Insurance)
    Management Development Programme Trainee
    Direct Line Group (Was Rbs Insurance) 2000 - 2002
    Leeds, United Kingdom
  • Direct Line Group (Was Rbs Insurance)
    Customer Complaints Advisor
    Direct Line Group (Was Rbs Insurance) 1998 - 2000
    Glasgow, United Kingdom
  • Direct Line Group (Was Rbs Insurance)
    Insurance Telesales Agent
    Direct Line Group (Was Rbs Insurance) 1997 - 1998
    Glasgow, United Kingdom

Peter Allan Skills

Customer Experience Business Process Improvement Stakeholder Management Business Process Call Centers Business Analysis Telecommunications Cross Functional Team Leadership Process Improvement Change Management Customer Experience Design Continuous Improvement Six Sigma Management Design Thinking Vendor Management Thought Leadership Project Management Team Leadership Customer Experience Strategy Workshop Facilitation Training Facilitation Service Delivery Retail Strategy Omnichannel Strategy Lean Six Sigma Black Belt Call Center Software Project Management Channel Strategy Customer Experience Transformation Contact Centers Leadership Mobile Devices Project Delivery Team Management

Peter Allan Education Details

Frequently Asked Questions about Peter Allan

What company does Peter Allan work for?

Peter Allan works for Mitre 10 (New Zealand) Limited

What is Peter Allan's role at the current company?

Peter Allan's current role is Design Thinking Practice Leader, Facilitator, Podcast Host.

What is Peter Allan's email address?

Peter Allan's email address is pe****@****b.co.nz

What schools did Peter Allan attend?

Peter Allan attended The University Of Glasgow.

What skills is Peter Allan known for?

Peter Allan has skills like Customer Experience, Business Process Improvement, Stakeholder Management, Business Process, Call Centers, Business Analysis, Telecommunications, Cross Functional Team Leadership, Process Improvement, Change Management, Customer Experience Design, Continuous Improvement.

Who are Peter Allan's colleagues?

Peter Allan's colleagues are Nolan King, Shobna Lata, Aaron Stevens, Kera Grant, Johann Bosch, Aaron Carson, Meilland Herbert.

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