Peter Allan Email and Phone Number
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Peter Allan personal email
Peter Allan is a Design Thinking Practice Leader, Facilitator, Podcast Host at Mitre 10 (New Zealand) Limited. He possess expertise in customer experience, business process improvement, stakeholder management, business process, call centers and 30 more skills. Colleagues describe him as "Some colleagues naturally stand out, and Peter is one of those people for me. Over the past two years at Mitre 10, I’ve genuinely enjoyed every interaction we’ve shared. One of Peter’s strengths is his unique perspective—his questions often challenge my own thinking in fresh ways, sparking deeper insights and conversations. His talent for recalling and sharing insights from books and podcasts is remarkable, always sparking engaging discussions that help me learn more. Peter also has a rare quality in today’s world: he asks thoughtful questions and truly listens to the answers, showing a genuine interest in others’ perspectives. My only ‘disappointment’ is that we haven’t had more opportunities to work closely together. I look forward to seeing where Peter’s career takes him and am confident, he has much to offer any team he joins as he continues to learn and grow." and "Peter's work in championing, developing and delivering designing thinking into the Vodafone business was both impressive and effective. From selling the idea, engaging executive sponsorship, building a team and then evangelising design thinking first within the team, department and then whole business, Peter was a ball of energy, sharer of knowledge, leading teams of peers, managers and executives through seemingly alien concepts to a point where the ideas and outputs resonated with all involved, and then created more believers and supporters. HIs dry wit, easy approachability and seemingly endless depth of knowledge left those who got involved feeling energised, excited and 100% engaged. The extent to which design thinking is now a part of everyday work life at Vodafone is a living demonstration of Peter's hard work, energy and impact."
Mitre 10 (New Zealand) Limited
View- Website:
- mitre10.co.nz
- Employees:
- 992
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Design Practice LeadMitre 10 (New Zealand) Limited Oct 2022 - PresentAuckland, New Zealand -
Head Of Design Thinking CapabilityAsb Bank Oct 2018 - Dec 2022Auckland, New Zealand -
Design Thinking Practice LeaderVodafone New Zealand Mar 2017 - Sep 2018
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Customer Experience Design ManagerVodafone New Zealand Aug 2015 - Mar 2017
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Business Redesign ManagerVodafone Nov 2014 - Aug 2015 -
Customer Experience DesignerVodafone New Zealand Aug 2013 - Nov 2014Auckland, New Zealand -
Process Transformation LeadVodafone New Zealand May 2010 - Aug 2013Auckland, New ZealandResponsible for driving continuous improvement in customer experience by leading process, systems and culture change initiatives -
Sales & Claims Operations “Work Out Plus” ExpertDirect Line Group (Was Rbs Insurance) Feb 2009 - Oct 2009Leeds, United KingdomCompleted improvement project in Customer Retention operations which delivered changes to improve efficiency and effectiveness -
Finance Operations Project ManagerDirect Line Group (Was Rbs Insurance) 2007 - Jan 2009Leeds, United KingdomLed projects to improve efficiency & effectiveness of payment collection and debt recovery processes -
Mi & Commissions ManagerDirect Line Group (Was Rbs Insurance) 2004 - 2007Leeds, United KingdomLed team of 8 direct reportsResponsible for accurate and timely monthly payment of £6m commissions, and production and delivery of Management Information, to 20 partnership businessesManagement of issues & partner relationships -
Management Information AnalystDirect Line Group (Was Rbs Insurance) 2002 - 2004Leeds, United KingdomProvided decision support to internal customers through regular and ad hoc MILed cross functional project to design and deliver single call centre performance measurement system which provided single source of information from advisor to director level Reviewed and enhanced OLAP (Alea) financial reporting system to improve user experience and usefulness of reports -
Management Development Programme TraineeDirect Line Group (Was Rbs Insurance) 2000 - 2002Leeds, United Kingdom -
Customer Complaints AdvisorDirect Line Group (Was Rbs Insurance) 1998 - 2000Glasgow, United Kingdom -
Insurance Telesales AgentDirect Line Group (Was Rbs Insurance) 1997 - 1998Glasgow, United Kingdom
Peter Allan Skills
Peter Allan Education Details
Frequently Asked Questions about Peter Allan
What company does Peter Allan work for?
Peter Allan works for Mitre 10 (New Zealand) Limited
What is Peter Allan's role at the current company?
Peter Allan's current role is Design Thinking Practice Leader, Facilitator, Podcast Host.
What is Peter Allan's email address?
Peter Allan's email address is pe****@****b.co.nz
What schools did Peter Allan attend?
Peter Allan attended The University Of Glasgow.
What skills is Peter Allan known for?
Peter Allan has skills like Customer Experience, Business Process Improvement, Stakeholder Management, Business Process, Call Centers, Business Analysis, Telecommunications, Cross Functional Team Leadership, Process Improvement, Change Management, Customer Experience Design, Continuous Improvement.
Who are Peter Allan's colleagues?
Peter Allan's colleagues are Nolan King, Shobna Lata, Aaron Stevens, Kera Grant, Johann Bosch, Aaron Carson, Meilland Herbert.
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