• Manage and oversee the governance of infrastructure, Modern Work and Azure subscriptions• Consulted with Microsoft using unified credits to orchestrate the implementation of Intune and autopilot; Co-management for MECM– endpoint config and Intune using Entra ID (Hybrid AAD) Join• Gathered requirements and cost evaluated Enterprise Mobility solutions incl. Mobicontrol and Microsoft Intune and presented to C-suite stakeholders for apt business decision making• Spearheaded the Intune development project with a broad level architecture design to integrate windows, macOs endpoints and mobile systems including android and iphones• Architecting Disaster Recovery to build best practice plans for table top and periodic DR exercises• Monitored tickets for IT Operations, Change management (CAB) and TAB meetings• Mentored technical teams using Azure Active Directory (group policy, desktop modernization, compliance and best practises to aid in Security and endpoint issues• Using Vcenter, monitored server inventory, reporting and azure alerts automation setup• As a Solutions Architect, developed IAM workflows, Delinea Privileged Access Management (PAM) & Cyber security models

• Deployed from scratch: Hybrid Azure AD/Entra ID Join from (Dev to Prod)• Configured Co-management with MECM-Configuration Manager and Microsoft Intune• Monitor and Manage Azure VMs and VDIs and suggest areas of improvements in architecture• Targeted Deployment via Group policy using Staging, PrePilot and Pilot phases• Measured Intune Compliance with conditional access using Powershell Scripting• Configured ADFS for SSO auth setup in Azure for high availability and improved performance• Post implementation remediation and Validation of Hybrid Join, SSO and Intune MDM• In-depth troubleshooting of Intune and SCCM task sequence issues to raise efficiency and promote modern work with atmost security and compliance

* Lead the design and architecture of a highly available Building Automation System (BAS), to lift and shift to AWS Cloud. Key tasks: Planning and revamping of SDLC processes; Migrating on-Premise Datasets into compatible MySQL Aurora databases; creating and applying Infrastructure as Code (IaC) CloudFormation Stack; applying network security principles to secure ALB into staging and later into Production. All this, working closely with the AWS Architects to implement the final full stack solution with documentation.* Reviewed Test plans for Software upgrade Project, and other simultaneous integration projects that were still in either planning phase or review phase. Hence preparing a Program schedule to evaluate them by priority.* Following effective PM Principles, prepared project scope, integration deliverables and milestones, closely engaging developers, functional testers and research teams on successful completions of similar projects in other international sites.*Served as an SME in Applications Integration, Regression testing and Infrastructure upgrade processes, providing project leadership, recommendations and solutions to facilitate in the senior management C-suite decision-making* Leveraging other functional SMEs, analyzed business processes and contributed to improve technical roadmaps and documentation, including end-user guides, Visio diagrams, and technical spec sheets * Maintained an agile mindset with constant focus on delivering the Pillars of a Well-Architected Cloud Framework solution with Security and Performance as a stronghold* Provided mentorship, coaching and knowledge transfer to other team members on multiple projects

* Infrastructure and Service Delivery Lead for client: PacificLife RE Insurance* Ensures smooth business IT operations with technical delivery for the Data Center, maintenance of applications, desktop, Server and Network Architecture* Evaluated multiple hybrid business applications with cloud adoption framework and proposed best practise solutions with pillars of the Well-Architected Framework* Troubleshoot root cause analysis on Azure Active directory, M365 app integrations, licensing, Group policy, password protection with Secrets Management*Built and deployed a scalable Azure Virtual network with VMs in Resource groups for application testing and running production models for departments using Cloud adoption concepts* Deploy and manage the SCCM environment; Desktop imaging, WSUS for 200 plus devices across the board for the Toronto and Boston offices* Troubleshooting on-prem server infrastructure using Linux based system commands and related security setups for scripting and automation* Liaise with network and cloud storage techs based in US and UK on architecture, proxy and security issues* Consult and communicate with C-suite on technical business analysis and requirements, enhancements and communications to implement technical projects using Agile and Scrum based methods* Plan, Test and securely implement policies for Zscaler as a zero trust solution architecture for DLP, Proxy, VPN and remote access into a mesh network setup* Ensure Total ownership on support cases according to set client SLAs with a high level of customer satisfaction setting the right expectations and fulfilments

* Spearheaded varied leading special projects particularly to plan, implement and support the Integration and merging of new and acquired infrastructure systems* Following ITSM compliance protocols, responds to Executive level calls in a timely manner to resolve a 1-Stop shop - server, desktop and network architecture problems* Oversaw and assisted on day-to-day operational level 2 and 3 End user computing and staffing, system administration tasks and application support (using Ticketing system - JIRA @ Bioverativ and ServiceNow @ Sanofi)* Provided Cost analysis for IT infrastructure optimization - Identifying and recommending effective and practical modern technical solutions to decision making managers* Actively engaged in PC deployment and imaging over SCCM, Active Directory Users & Groups and FS management tasks in a Windows environment* on OKTA Admin console, assisted users in testing and implementation of new system policies for cloud based password authentication, MFA setup, Applying SAML across integrated and published applications using LDAP interface and okta gateway solution* Troubleshoot root cause issues with Microsoft 365 applications and Skype for Business support * Manage the Mobility and procurement of smartphones and iPads by utilizing inTune and Airwatch MDM solution for all IOS devices* Develops and maintains process documentation, network architecture design, road-mapping diagrams and other technical writing procedures

*After the acquisition of Metronews by Toronto Star, lead the move and emerged as a key escalation point of contact, supporting 800 plus users across the country*Assisted a technical support team with deskside and server issues in a hybrid MAC and PC environment by facilitating support calls to Sales Staff Managers, Editorial and Digital Solutions teams for pre/ post production newspaper and media applications *Performed System Administration tasks such as PC / MAC deployment and processes, Active Directory Users & Groups and FS management, McAfee EPO management, build, test and deploy software over SCCM, Email and Exchange Admin, etc*Responded to security threats and alerts with successful resolutions, user password resets and device- based computer accounts decommission process*Effectively communicated and liaised with multiple vendors and procurement teams for infrastructure and software inventory management securing business relationships

*As a business Site technical lead for 8 sites supporting 300 plus users of Metronews Canada, effectively managed Incident management and network issues by engaging in proactive Problem Solving techniques in a Mac/ PC hybrid infrastructure*Lead and Implemented project based life-cycle strategies to successfully plan desktop and network upgrade and deployment processes, hence, leveling and forecasting IT financial budgets*Improved business sales productivity by demonstrating new computing software and technologies*Spearheaded the Office upgrade shift from Exchange on-Premise to Office 365 cloud solution with ADFS SSL.*Developed application training procedures and user documentation guides to assist end users which saved time in redundancy and educated clients with effective communication methods*Managed tablet and mobile hardware deployment, application installs and post implementation support for BES and Airwatch - MDM solutions*Participated in on-call rotation and weekly meetings to discuss current/recurring issues to build a proactive approach and liaising with the business' management to optimize ITIL processes

*Initially starting on a 3-month contract, extended and promoted on for 2 years, then landing a full-time position with J&J supporting 500 plus end users*Aided as a technical advisor, troubleshooting and giving technical expertise to users and teams, hence, enhancing infrastructure decisions and application support*Managed a team of professionals and proved an important asset in the refresh and hardware upgrade and deployment process of the Windows 7 and Vista - Velocity project*After completing MCSA, was handed over System Administrator tasks for user account creations in Active directory, Exchange 2007, file server management, password protection, authentication and policy setup*Provided user assistance to remote client support using VPN ( juniper networks) and remote assistance

*On a 8-month Internship, served as a troubleshooting expert and computer diagnoses for research analysts, programmers and vendors supporting 120 plus employees in the Hydro research facility*Participated in the upgrade and reconfiguration of the BC Hydro test lab plant assisting in Network configuration and analysis and resolving post upgrade issues*Assisted in building a MS access software based system to improve data entry, inventory and lab-test analysis

*On a 4 month Co-Op term, solely assisted the facility with Deskside issues related to PC troublshooting and not limited to other System Administration tasks*As a member of a small IT team, assisted in technology changes and improvements in infrastructure and IT processes particularly BMC telephony and network upgrades*Developed an Inventory System using VBA for MS Access with object oriented programming and SQL query skills to build a GUI interface application that is used till date