• Managed client projects and day-to-day operations of the service centre. Accountable for systems engineers, support engineers, junior support engineers.• Demonstrated accountability and work ethic to ensure projects were planned, monitored, executed, and concluded to support customer SLAs.• Improved company workflow and operations through implementing a SQL based product to connect to client resources and provided audit tracking, Xymon for remote real time monitoring of service health for proactive maintenance, and documented steps for various Azure offerings, internal procedures and best practices that could be followed by other staff and be deployed as needed.• Designed and implemented solutions to provide Azure offerings, including hosted remote desktop, VDI solutions, Hybrid AD, Teams and Office 365 services and related 3rd party services as part of the portfolio.• Designed the MDM offering with Azure, InTune, and other 3rd party offerings to be included in the portfolio.• Successfully managed deployments of Meraki and Cisco devices including Firewalls, Switches and Access points including configuration of appropriate VLANs etc for groups of companies using this solution.• Improved communication and training procedures by tutoring engineers.• Implemented an in-house security camera solution on Linux platform to monitor the in house data centre and store and retrieve recordings.• Implemented high availability firewalls and DNS failover solutions (PFSense/Sonicwall) for clients to provide a zero-downtime service.• Enabled the company to expand its international footprint by opening branch offices in South Africa and Canada.• Designed Azure product cloud offerings for tenants hosted in the Azure platform and bespoke offerings.• Brought customers into compliance using a 3rd party for security, penetration testing, and work required to correct deficiencies and harden security.• Assisted the sales team in providing accurate product solutions and design.

• Oversaw productivity of two dedicated technicians to provide helpdesk services to clients in various sectors, including security, commerce, charity, and retail.• Acted as lead for new projects and installations, assisted engineers in their projects, and remedied issues escalated by staff.• Installed onsite service, desktops, routers, and firewalls, setup networks and VPNs, and maintained and configured network of one of the largest security firms in London (Knightsbridge Guarding).• Set up stable systems that required minimal maintenance and intervention required by design briefs.• Performed various domain migrations and upgrades, including resolving a USN rollback.• Remained calm, collected, and professional during incidents which resulted in lower client stress levels. Replaced server parts, including motherboards, raid cards, and disks.

• Interacted with customers and resolved issues with service and desktop systems, remotely handling assigned calls.• Demonstrated a high degree of work ethic during the first year, which resulted in being promoted to a lead position accountable for one of four teams of four technicians, and the use of an internal training program to gain IT qualification.• Won “top gun” in-house challenge several times by accurately completing most calls compared to all technical staff each month.

• Learned and developed tools of the trade by starting at the bottom and working towards the top tiers.• Started simply by building PCs, installing Windows on computers, running cable for customer premises, and setting up basic networks.• Gained exposure, experience, and skill working with server systems for career advancement.• Demonstrated a high degree of motivation and independent learning.