Peter A. Email & Phone Number

Buffalo Grove, Illinois, United States

Teaching performance based car control techniques to experienced and new drivers.

Buffalo Grove, Illinois, United States

Technical Support monitoring and maintaining HP Tuners hardware and software line of products. Responsible for diagnosing any hardware or software faults with these products and solve the issues either through a ticketing system, in person or over the phone.

Greater Chicago Area

• ITSM Process EngineerIn support of an ITSM Assessment documenting and building out the business and non-technical processes of how information flows from the service desk to the users. Realignment of how IT operates.
• Process Engineer
• Business Analyst
• Process engineering
• Designing and improving the business process

United States

Accountable for validating that the production processes and quality metrics are in place and operational for all high risk and complexity Applications. This role provides governance and oversight for all critical production services along with support and prioritization for the delivery of Application Maintenance and Support and Minor Enhancement.

United States

Accountable for validating that the production processes and quality metrics are in place and operational for all high risk and complexity Applications. This role provides governance and oversight for all critical production services along with support and prioritization for the delivery of Application Maintenance and Support and Minor Enhancement.

Vernon Hills

IT Operations Major Incident Manager. Manages the operational performance of Incident Management process capabilities across the enterprise. Leads process refinement and optimization of service delivery from vendors and Abbvie Information Technology associated with Incident capability. Leads adoption of the end-to-end Incident process with internal and.

Abbott Park

ITSM Organization Incident Process Manager. Manages the operational performance of Incident Management process capabilities across the enterprise. Leads process design and technology roadmaps associated with Incident capability. Leads adoption of the end-to-end Incident process with internal and external service providers. Develops the Incident procedures.

Global

Pirelli World Challenge®: is one of North America’s top production car-based championships. Pirelli World Challenge events are a maximum of 50 minutes start to finish, feature standing starts and the world’s most popular manufacturers racing head-to-head. Pirelli World Challenge competition was born in the mid-1980s with the SCCA Endurance Championships.

Buffalo Grove, Illinois, United States

Customer focused professional executing general PC Software troubleshooting, electronic fuel injection system troubleshooting and diagnosis with HP Tuner's VCM Suite software.

Vernon Hills

Managing operations between project teams and support organizations with a focus on changed or retired IT systems/services by ensuring an appropriate level of engagement, planning, communications and due diligence has been undertaken prior to and through deployment to reduce or eliminate end user impact. Facilitate relevant cross team engagement, in order.

Greater Chicago Area

Currently leading implementation of new reporting solution for new service report tool to deliver enterprise reporting solutions for ITSM. Collecting and documenting current state of reporting being done for ITSM Processes (Change, Problem, Incident, Release, Configuration, Event). Catalog and inventory the reporting being done. Including where is.

Greater Chicago Area

Currently leading implementation of new reporting solution for new service report tool to deliver enterprise reporting solutions for ITSM. Collecting and documenting current state of reporting being done for ITSM Processes (Change, Problem, Incident, Release, Configuration, Event). Catalog and inventory the reporting being done. Including where is.

HSBC

Currently working on Problem Management of IT critical Incidents on infrastructure that is being transitioned to Capital One Financial. Including transition of process from any integration points across ITSM.

Chicago

Responsible for leading activities associated with effectively establishing & managing ITSM processes across Exelon.

Utilizing ITIL best practices to review infrastructure change requests to ensure audit standards and oversee the performance and compliance of all change records managed and coordinated through the North America infrastructure group.

Enterprise Shared Services Problem Manager with a focus on developing core IT Service Management / ITIL functions and operations gap assessments.

ITIL Process ConsultantPerformance Management and Reporting with a focus on core IT Service Management / ITIL functions including but not limited to areas such as problem management, service desk, change management, configuration management, service level management and operations gap assessments. Focus on process modeling, process design and.

• ALLSTATE
• Based on business need driven by Allstate’s E-Commerce activities, contributed to the vision, strategy and implementation for a 7x24 Enterprise Command Center, an abbreviated front-line ITIL service desk concept. This.
• In recognition of Allstate’s Claims initiative, received the following awards: o Honored in 2008 with Pink Elephant’s Information Technology Infrastructure Library (ITIL) Project of the Year award.
• Given responsibility for Allstate’s Production Environment Management program (PEM) focused on the development and adoption of standard processes for governance for Allstate Claims IT organization.

ITIL Service Management - Allstate Insurance Company Claims Systems Management - Change Manager

DB2 operating system analyst

The Competition board sets policy and general procedures for sports car racing sanctioned by the Chicago Region and professional race series such as ALMS, Indy Car. The Chicago Region SCCA consists of the Board of directors, 13 member competition board and 13 regional administrators for each operational specialty required to operate an auto race.

• Coordinates and directs racing activities at racetrack
• Confers with track management and studies prior racing
• Assigns workers to duties, such as inspecting entrants, starting, and track configuration to comply with racing sanctioning regulations
• Observes workers performing duties to ensure compliance with rules and track policy
• Serves as member of judiciary board that exercises control over racing participants and makes decisions in accordance with sanctioning rules
• Write reports to record all complaints, actions taken, penalties imposed

Practitioner, Certificate, Itil

Certificate, ITIL IPRC: Operational Support & Analysis Practitioner ITIL V3 transition

Certificate, Graphic Design, A

Activities and Societies: Graphic ArtsComputer graphic arts software Certificate skills are used to create and deliver visually rich.

Field Study/Internship In Performance Studies, School Of Communication - Film + Television

Activities and Societies: •DJ at student radio station •Apprenticed at Catholic Studio's in Chicago, IL. •Apprenticed - Alan Landsburg.