Peter Matthew Email & Phone Number

New York City Metropolitan Area

Responsible for overseeing and coordinating global support services. Manage, mentor and develop my team personally and professionally. Continuous improvement by looking for areas of opportunities and streamlining processes. Collaboratitve communication style and provide continuity amongst the team members. Actively engaged in collaborative efforts across multiple teams to enhance customer satisfaction, ensure timely responses, and an optimal user experience. Guide international teams to provide consistent support globally. Strong leadership, communication, and problem-solving skills. Manage white-glove AV and technical support to C-Suite executives, board members, and their support teams. Lead by example.

New York, New York

Led the day to day operations of the corporate technology service desk which supports the USA East & Canada Region. Pivotal in providing support guidelines for the End User Support team during hyper-growth and expansion phase, onboarding ~100 employees per week, a growth of 10,000 employees globally in a one-year span. Partnered with vendors and review service level agreements; Responsible for AV support for C-Suite. Main point of contact for all user inquiries, comments, and concerns regarding the support provided by the service desk. Liaison for all technology teams; This proved crucial to expedite assistance when needed and circumvent normal response times. Ensure proper asset disposal and determine device longevity or refresh requirements. Maintain inventories for all new hires; Provide up-to-date and accurate inventory information utilizing ServiceNow's CMDB. Spearheaded D&I initiative in my first year; Provided unpaid training to entry-level employees to transition to the IT department.

Greater New York City Area

Technology project lead/manager for corporate relocation of 3,000 employees from Time Square to 1 WTC. Technical Liaison managing construction, security, network and desktop teams to translate business needs into technology requirements.Direct report matrix the Senior Director of IT Operations and Planning; Drove improvements across information technology department; continuously increase IT effectiveness and efficiency by defining, supporting and delivering project plans for implementing by IT department.; Excel in guiding the work of IT teams; Articulated project goals and scope and translated business needs into technical terms; Managed the reconnect teams to ensure a seamless relocation process with no business interruption effect during move; Ensure all internal customers equipment laptops, smartphones, IP telephony, etc.) are fully operational at time of arrival; Managed hardware refresh project for 1,000+ mac computers which warranted an upgrade; Lead (UIP) Upgrade In Place project: remotely/manually upgrade Mac OS of 1800+ computers;

Miami, Florida

Developed project plan and timeline for company wide computer upgrade and Windows 7 deployment. Level II/III support for +1000 users (21 branches); Responsible for build, test, maintenance and deployment of desktop image; Researched alternative approaches to existing procedures when they proved to be inefficient; Monitored and responded to feedback from department heads regarding windows 7 software compatibility concerns/issues; Special Project: Successful project management of FDIC Audit recommendations in IT. Outcome: cease and desist order lifted.

Coral Gables, Fl

•Largest hospital in south Florida licensed exclusively for children; ~650 attending physicians; 130 pediatric specialists. Assisted senior staff members with companywide Windows 7 Enterprise migration/deployment; Planning and organizational skills enabled me to meet deadlines and target dates; Responsible for assessing, configuring and imagining PCs once Windows 7 ready; Provided level I & II support for a network of 2000+ users; Trained clients on the use of handheld and tablet devices; Installed department specific software and peripheral devices

New York, New York

*Condé Nast is a worldwide media company with average circulation of 13m issues a month, estimated readership 5 times larger. Held various progressive roles (promoted on average every 2.5 years. Directly managed the repair of hardware for the C-Suite executives and company board members; Handled support escalations relating to Mac & PC builds, new starter requests, desk moves mobile device support etc.; Trained users on use of software/hardware, network and remote access; Provided level I & II support for 3000+ local and remote Mac/PC users; Tested hardware builds developed by desktop engineering team; when required pushed software packages to employee pc’s; Recommend and/or perform upgrades to ensure the longevity of computers; Work alongside the desktop engineering team with company-wide Mac Hardware upgrade