Peter O'Sullivan Email & Phone Number

Ireland

Cork, Munster, Ireland

Cork

• Coached, mentored, performance managed and set quarterly goals optimising team skills, quality and productivity.• Fostered excellent people networks across EMC business units while negotiating and resolving project escalations with Engineers and Customer Service.• Built Federation Enterprise Hybrid Cloud (FEHC) environments to enable the development of agreed functionality for Microsoft Applications, including product testing, to tight deadlines.• Designed and built solutions to deploy and manage Microsoft Applications on FEHC.• Devised and delivered in-depth training modules to field teams and Microsoft community across EMEA, both via Web-ex and in classroom environments.• Produced and published official Solution Documents describing in detail the new functionality for post-implementation referral purposes by all users and customers globally.• Created and produced Camtasia demonstrations and recordings, available on You-Tube for sales and marketing purposes.

• Contributed to the continuous improvement of software quality assurance and serviceability of new releases and features by documenting and maintaining detailed procedures. • Created, configured and maintained appropriate test environments for local and remote replication.• Devised and executed thorough test plans complying with defined methodologies for manual and automated tests reporting bugs and verifying fixes.• Mentored new hires on EMC culture, department induction, internal process and EMC technologies.• Deputised for Team Lead as required.

• Optimised the serviceability and capacity of storage infrastructures by supporting Customer Open System environments, encompassing implementation. • Managed the integration of new hardware and code releases, storage provisioning and business continuance of Enterprise Storage Networks (ESN). • Resolved and performed failure analysis of issues identified on customer storage environments, trouble-shooting and debugging as required. • Devised and produced standard operating procedures for the Service Desk and regular status reports for customers (e.g. performance, capacity utilization).• Discovered, monitored, provisioned and reported on storage infrastructures.

• Installed EMC SAN (Storage Area Networks) equipment in customer data centres.• Ensured customer data is protected by implementing significant business continuity projects both locally and remotely. • Executed preventative maintenance schedules, efficiently resolving issues when encountered.• Fostered beneficial relationships, updating customers on current issues and code releases. • Managed and resolved escalations ensuring satisfactory and expedient outcomes for customers.

Emc

Professional Diploma, Project Management, Merit

Bachelors Degree (Hons), Cloud Computing, First Class Honours

IT Service Management, Cloud Architectures, Data Centre Virtualisation, Business Intelligence, Converged Networks, Internet and Network.

Bachelor'S Degree, Computing, Distinction

Requirements Engineering,Object-Oriented Programming One, Web Development Fundamentals, Networking Systems, System Administration, Object.

Itil Foundations Certified V3

Cork Institute Of Technology Ccna Networking Academy, Cisco Certified Network Associate

National Diploma, Electronic Engineering