Peter Armaly Email & Phone Number

Toronto, On, Ca

Vancouver, British Columbia, Ca

I spearhead the penetration of the Valuize brand into the B2B enterprise technology market, support the acquisition of new strategic clients in this market, and lead the prescription and delivery of outcomes to these clients.

San Mateo, California, Us

Scottsdale , Arizona , Us

Advise the executive team around customer success topics and best practices

Cincinnati, Oh, Us

ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization. Helps you improve metrics and accomplish your ultimate goal of reduced churn and increased retention. The services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization. My role is to represent the ESG brand to the market and to communicate our advanced thinking about the vital role that Customer Success can play (if built and managed well) for most companies.

Cupertino, Ca, Us

CSM Practice offers high-quality customer success strategy design services for executives who wish to scale their customer success operations while producing quick tangible business results. We serve customer success teams from all over the world.Companies that work with us see an ongoing decrease in churn rate, an increase in customer references, and an improvement in customer satisfaction.We specialize in providing customer success best practice and expert resources to help you launch new Customer Success programs and optimizing your existing ones.You owe it to yourself to see what we're all about and how we can impact your customer success program.

Austin, Texas, Us

I am part of a small team of architects responsible for building the entire Customer Success strategy, along with associated processes, playbooks, procurement and implementation of the technology stack, and the enablement plan for the North America Customer Success organization (300+ individuals).

Austin, Texas, Us

Responsible for program design and execution of skills enablement for Oracle NA SaaS Customer Success. Conduct industry and competitor research; own responsibility for the Voice of the Customer (VOC) program; internally evangelize the direction we're headed in Customer Success; strategize and help improve Oracle's Customer Success capabilities and offerings; write and speak on various customer-centric topics at customer and industry events

Austin, Texas, Us

Ownership of Voice of the Customer program for North America SaaS customer success customers. Conduct research and create insight reports for executive team. Write for the Oracle Blog and speak at a variety of industry conferences.

Austin, Texas, Us

I consult with, and advise, senior Marketing and Customer Success leaders on a wide range of issues related to digital disruption, helping them establish digital leadership and drive results through a customer-centric approach, insights gleaned from a sophisticated data strategy, and an acceleration in organizational speed and innovation. I also write and regularly contribute to the corporate blog. See more at - https://blogs.oracle.com/author/peter-armaly

San Diego, Ca, Us

As VP of Research for Customer Success I am responsible for gathering and analyzing information, handling member inquiries and discerning key trends in the area of Customer Success for technology products. Specific responsibilities include:• Data gathering, analysis, and presentation of industry bench-marking for members.• Ongoing content refinements to bench-marking and industry trend data-gathering instruments.• Design, implementation and presentation of multi-member studies.• Management of internal and external analyst resources.• Presentation of key industry trends to membership at various membership forums.• Authoring of articles for inclusion in various publications.

Houston, Texas, Us

Extending my role of the last year and building on my experience with wide-ranging business and customer success technologies, I am now leading the development and implementation of a new customer engagement model. Some of my responsibilities include building a technology platform and hiring and leading a new team of Customer Success Managers who will primarily utilize the platform to influence positive change for customers in our mid-tier groups of companies. Increased rates of retention, expanded solution adoption, and an overall rise in the perception customers have of the credibility and importance to their businesses of BMC solutions and services.These are goals my team and I are shooting for.Member of the Gainsight Customer Advisory Board.

Houston, Texas, Us

My role at BMC is four-fold: 1) to direct teams of Customer Success Managers spread across the Americas. These are teams of managers and CSMs who are executing their mission of ensuring customers move in the right direction in achieving their business goals, as they relate to their investment with BMC Software solutions. 2) Ensure optimal customer retention and develop strong approaches for solution adoption and expansion; 3) to help lead the evolution of the Customer Success practice at BMC, which involves governance and thought leadership. 4) to evangelize the customer success service within BMC to key stakeholders and organizations.

Houston, Texas, Us

My role at BMC is to lead and direct teams of Customer Success Managers spread across the Americas. These are teams of CSMs who are executing their mission of ensuring customers move in the right direction in achieving their business goals, as they relate to their investment with BMC Software solutions.

Houston, Texas, Us

Customers buy software products to help them achieve specific and measurable business goals. My role at BMC is to lead a team of Customer Success Managers in the Northeast US and Canada. These are CSMs who are executing against their mission of ensuring customers move in the right direction in achieving those business goals, as they pertain to their investment with BMC Software solutions.

San Francisco, California, Us

My mandate is to grow the Premier Support organization to meet the ambitious needs of a rapidly expanding list of Eloqua customers seeking expert technical guidance. Our customers are seeking to fully exploit the Eloqua marketing automation platform to optimize marketing campaigns and produce real leads. My team accelerates that effort through a thorough understanding of their client's business and a proactive and intelligent customer service approach.To ensure we're hitting the mark, I study the marketing automation industry, stay at the forefront of technology advancements with SaaS and Cloud Computing, analyze and take specific action on NPS (Net Promoter Score), encourage and arrange ongoing training for staff, and engage in regular conversations with all my customers.So far, so good. In one year heading the practice, our service has grown 40%, measured by number of customers and revenue.

San Jose, California, Us

Building on the job description of my previous role, I've assumed a much broader mandate in this new fiscal year. As part of a new global organization focused on this effort, I handle the technical advisory, consulting, and escalation responsibilites for some of CA Technologies largest Canadian accounts.

San Jose, California, Us

I act as the lead technical advisor and contact for a number of enterprise accounts in Toronto. My primary responsibility is to positively impact the customer's real and perceived value of their relationship with CA by extending to them tactical and strategic guidance for their CA solutions. Customers also benefit from my ability to leverage my deep knowledge of industry directions and trends and to couple that with best practice advice for solution development, design and deployment.

Houston, Texas, Us

I managed a global team of Technical Client Leads who worked with and guided their assigned customers in attaining a higher degree of value from their BMC solutions.

Houston, Texas, Us

Managing a team of support account managers and engineers who are assigned to support BMC's implemented solutions at its largest enterprise customers. Responsible for assuring customers receive maximum value for the investment they make in Premier service.

Houston, Texas, Us

Managed team of presales consultants spread across Canada who were focused on selling and supporting BMC's enterprise service and systems management solutions. Developed and implemented strategy to elevate and broaden the technical relationships within our customer base. Promoted and cultivated a climate of knowledge attainment within the BMC sales organization.

Houston, Texas, Us

Acted as a liason linking BMC R&D with customers and BMC Field staff. Responsible for synthesizing strategy and delivering the message to sales organizations and customers via briefings and speaking engagements at industry events throughout North and South America, Europe, and Asia.

Houston, Texas, Us

Technical presales consultant supporting various BMC sales teams in North America in their efforts to sell and entrench BMC solutions in the customer base. I had a particular focus on performance and event management in the applications and middleware segment.

Toronto, Ontario, Ca

Calgary, Alberta, Ca

Toronto, Ontario, Ca

Diploma, Leading Management Teams

Ba, Political Science And History