Chief Information Officer
CurrentInterDent is a dental service organization with over 175 affiliated dental offices serving over one million patients each year. Gentle Dental, its principal brand, provides high-quality comprehensive care including general dentistry, orthodontics, periodontics, endodontics, pedodontics, prosthodontics, and oral surgery. Headquartered in Inglewood California and Vancouver Washington, InterDent has practices in 8 western States under the brands Gentle Dental, Smile Keepers Dental, and Dedicated Dental.* Authored, socialized, and executing on a 3-year Digital Strategy to provide greater scalability, stability, operational efficiency, and cost predictability* Executed phases of the Digital Strategy: # migrated ~175 sites from a legacy, on-prem Practice Management System to a SaaS solution # transitioned the organizations enterprise calling and Call Center services from legacy, on-prem systems to a 3rd-party, partner supported cloud solution* Introduced and operationalized IT Governance to better focus resources on initiatives that drive the greatest organizational benefit* Improving team performance with key hires, recognition of top performers, and increased training* Continually focus on simplification of processes, services, and technologies: “Complexity fails, Simplicity scales”