Technology Executive with over twenty-five years of experience transforming and leading high-performing teams across a variety of industries. Proven track record of improving services through innovative programs and initiatives that are more cost effective and increase overall value to the organization.ACCOMPLISHMENTSSEATTLE CHILDREN’S – identified the need to modernize critical core technologies and lead programs resulting in 99.99% availability, improved service (as measured by Net Promotor Score) and $11M year-over-year cost reduction.KAISER PERMANENTE – lead relocation of a primary data center to address operational risk and performance challenges; ~540 applications moved 6 months sooner (30-month timeline) than planned and $8M under budget ($50M plan). Lead replacement of legacy ITSM solution and restructuring of service management functions resulting in initial $3M savings and $800K annual cost reductionJPMORGAN CHASE & CO. – championed transformation of IT Service Management (ITSM) function resulting in improved employee satisfaction statistics and cost savings of $80M over an 18-months period. Partnered with Corporate Real Estate leadership to implement a technology solution for tracking the company’s 3,000+ facilities and their leases, resulting in $2M annual operating cost savingsNIKE – lead restructuring of multiple, regional and country level intranets into a single, global entity with consistent architecture, development, and design standards. The resulting solution increased creative flexibility and productivity while reducing over $2M in year-over-year operating expense
Listed skills include Vendor Management, Leadership, Strategy, Program Management, and 46 others.