Peter Warnick Email & Phone Number

Mesa, Az, Us

Mesa, Az, Us

Mesa, Az, Us

Provides employee technology support using phone, email, video, ticketing system, and in-person customer interaction. Supports the campus end-user technology fleet to assist with utilizing hardware, software, device deployment, inventory management, maintenance, troubleshooting, and cable management. Troubleshoots and remediates various hardware and software issues on technology devices in both office and classroom environments. Documents desktop support processes and procedures for internal staff use and process standardization and improvement. Improves Red Mountain Campus technology with limited supervision. Self-motivated to clean up and organize IT computer equipment. Ensures all offices and classrooms have Dell or Apple equipment. Follows surplus procedures to remove all outdated equipment from the campus.

Create physical computer inventory and update Active Directory & SCCM to match physical inventory.

Phoenix, Az, Us

Assists with technical support to desktop computers/laptops, applications and related technology. This includes performing equipment installation/upgrades, troubleshooting and problem resolution, and preventative maintenance in accordance with standard guidelines and procedures.

Traveled to customer’s homes to troubleshoot, install, upgrade, configure, and repair computer, multimedia and network system components.

Answered inbound calls of user inquiries regarding AT&T services to resolve problems by doing remote diagnostics to investigate and resolve problems with equipment. Then documented all diagnostics and resolutions of wok done to the services and equipment.

Taught and started computer class which allowed the school to increase the number of students trained in the technical computer skills required to pass the A+ certification exams.

Zurich, Zurich, Ch

Performed repetitive bench line assembly of server computers following checklists and then installed required BOIS and Raid configuration on IBM servers using KVM switches. Was instrumental in meeting the end of year production quota of integrated computer server components for shipment to the customers.

Us

Provided computer hardware and software troubleshooting as well as diagnosed equipment failures, replaced defective components, repaired or replaced equipment, virus removal, and performed preventive maintenance of computers. Installed and configured hardware and software. Installed and configured desktop computer systems and peripheral equipment.

Gilbert, Az, Us

Supervised IT Technician for a Loan Modification firm. Created new user accounts and managed Active Directory for employees log on/email in the company network. Purchased computers equipment, maintained effective inventory control. Supported and trained users on customized web based financial applications.

Certificate, Computer Systems Networking And Telecommunications

Certificate, Computer Technology/Computer Systems Technology

Certificate, Geographic Information System

Bas, Graphic Design / Geographic Information Systems

Aas, Drafting And Design Technolgy