IT professional with experience across multiple industries. banking, telecommunications, manufacturing, professional services, healthcare and government. Detail-oriented Service Desk Technician Leader and team player always willing to support others. Recognized as quick learner, excellent communicator and persistent problem solver. Demonstrated skills and knowledge including routers, circuits, hardware and software, security and Active Directory. Helping new clients with implementing to different software application.SELECTED ACCOMPLISHMENTS• Received certificates of excellence for outstanding metrics performance multiple times during the year.• Initiated updating and revising all contact information into an Excel spread sheet that was added to the shared drive for team members to access. Saved two to three hours of repetitive work per week eliminating excessive emails.• Proven to be a leader among the HD Technicians.• Supported large corporate telecommunication carrier’s customers to troubleshoot and identified availability of connecting circuit. Company was awarded several projects for long distance, data and VIOP. • Spearheaded an initiative to update the company’s UNIX password platform that resulted in higher customer satisfaction and a noticeable reduction of trouble tickets.• I improved the unloading process of trucks which reduced time and increased docking efficiency.TECHNICAL SKILLS Operating Systems: Linux, Windows 10 , 2000 Software: DBVisualizer PRO, SeCureCRT VMware Horizon, Opsgenie, Iexchange, Jiri Ticketing System, Dynatrace, Office 2010, MS Word, Microsoft Lync, Excel, Telnet, MS Outlook, Internet Explorer, Remedy, Active Directory, Adobe Flash, CA-Service Desk Manager (SDM) 12.7, Vista Capri, Active Directory Supporter (in-house AD tool), Citrix, Virtual Desktop
Listed skills include Active Directory, Windows 7, Technical Support, Operating Systems, and 30 others.
