Peter Lyon Email & Phone Number

Dublin, IE

London, England, GB

Wigmore IT provides Strategic and Technology CS Managed Services to global SaaS organizations. We are Gainsight (Five Game-Changer awards) and Intercom Certified Partners. We build the Operating Model between Strategy and Enterprise Architecture to drive Measurable Customer Results.

London, GB

Co-Founder of Customer Success Network, a digital and event focused not for profit peer learning community for Customer Success Professionals at all levels. We have in excess of 25,000 members of online members and support our community with Customer Success Meetups and Customer Success conferences in Dublin, London, Paris, Amsterdam and other major.

Dublin, Dublin, IE

• Irish B2B SaaS post start-up company, 80+ employees. Dublin, London, Derry, Cork and New York. eDesk serves thousands of customers solving their eCommerce Customer Service experiences. We are selected over Zendesk and.
• Owning the entire Post Sales journey with focus on NRR growth through rigorous operational process, delighting customers and expanding our offering within out customer base.
• Acting as the Voice of the Customer, building a world-class customer-facing team, and collaborating with Product, Sales, Marketing, Engineering, and Finance to drive organizational change

Denver, Colorado, US

• Irish B2B SaaS post start-up company, 650-employees. Cork and Denver USA HQs, PE-based. Employee / Internal Communications, SaaS Platform > $100m ARR, 5,000 customers. Competitors include FirstUp Staffbase and Beekeeper.
• Owned the entire Post Sales journey with a team of 110 including 6 x direct reports (Director Onboarding, Director Customer Success, Director Learning & Education, Director Renewals and Director Support)
• As a member of the Executive team, asked to deliver outstanding Customer Value and drive ARR revenue growth
• Acted as the Voice of the Customer, built a world-class customer-facing team, and collaborating with Product, Sales, Marketing, Engineering, and Finance to drive organizational changeACHIEVEMENTS:- Successfully.

New York, NY, US

Brightflag is a 150-person, New York HQ, Series-B ($28m) scale-up SaaS firm. Legal Technology for in-house legal departments. Enterprise customers. ARR ranges from $50k to $800k. Competitors include Lawvu, Acuity, and LexisNexis. - 15 reports, created a global, scalable strategy for Customer Success, Implementation & Professional Services- Responsible for.

Swords, Dublin, IE

Irish SaaS firm, Dublin HQ, 40-employees, SaaS Mapping Software for Sales, Marketing and Operations. Visualization and Analytics software. Strong focus on the USA market. Competitors include Esri, Google Earth and Salesforce Maps.Chief Customer Officer- Reporting to the CEO, I was responsible for all ARR from new and existing customers- Customers included.

Aylesbury, Buckinghamshire, GB

Esri UK and Esri Ireland are distributors in the British Isles for Environmental Systems Research Institute of Redlands, California. Esri is the world leader in Geographical Information Systems (“GIS”) software with a turnover of circa $1billion.March 2010 to June 2015 Customer Success and Professional Services Director Promoted to the leadership team.

Dublin, County Dublin, IE

July 2002 to Feb 2010Managing Director, Ireland Hired to start-up the Irish operations P&L responsibility and grew team to 50-employees Strengthened and developed a senior management team Managed key customers at the highest level Scaled from start-up to €6.5million in annual revenue with 23% Return on Sales Established Esri Ireland as the market.

Paris, France, FR

Capgemini is one of the world's foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 145,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning. - Responsible for developing Sales for Enterprise IT.

- Responsible for key account management - Business Development of prospective Customers

- Responsible for Sales across EMEA - Management of Sales Team across Europe

Roseland, New Jersey, US

NewsEdge was a NASDAQ listed Real-Time Financial and Business information Technology company based in Boston. - Part of pre-IPO and post-IPO first Management team in Europe- Responsible for Sales and Customer Support Teams across Northern Europe - Identifying, developing and executing Sales strategies in Northern Europe- Business Development in top.