Director of Operations responsible for the operational infrastructure at Prospectus covering Finance, HR and IT; lead and oversee its continued improvementInternal Communications & Staff EngagementCompliance and Quality AssuranceAccount managing key clients and relationships.

As part of the senior management team I have shared responsibility for the strategic direction of Prospectus, and personally oversee operational strategies and activities of the business. I ensure that vision and aims are embedded, and that resources are used effectively and efficiently. I ensure that all core costs bring value for money and that client services are delivered as per our accredited quality standards.Between 2011 and 2014 I also headed up our Social Care & Housing Recruitment Desk, providing recruitment services to the sector covering locum, temporary and permanent vacancies in a variety of front line support and management roles. Responsibilities include revenue generation, business development, client management and partnership working.

Responsibilities included:Financial management & reportingIT & Communications managementManagement of all major projectsProcurementBusiness continuity and securityAchievements included:Outsourcing IT support - resulted in improved service delivery and reduced costs

Responsibilities included:Centralising all finance and administrative functions supporting all client servicesPreparation of monthly management accounts including profit & loss and balance sheetRunning weekly payroll (average 700 workers) and billing (average 400 invoices)Preparing monthly tax returns & quarterly VAT returns Credit control.Achievements included:Relocation to new offices coordinating office move, and ensuring no disruption to client services

Southwark Bereavement Care is an established and innovative charity whose mission is to provide therapeutic and emotional support to people who are bereaved. As trustee I have a shared responsibility for the general control and management of the administration of a charity ensuring good governance and compliance. I served as Chair from 2008 to 2010, and from 2012, providing leadership as well as support to the Director.