• Managed colocation implementations for small to large enterprise customers over varying intervals.• Provided SME for Customer Access Extension products and trained team on product and datacenter dependencies.• Managed and provisioned riser fiber connectivity for Cyxtera’s Telx, Equinix, Market Halsey, and CMX customers.• Developed and maintained team process and product documentation on CAE and 3rd party connectivity.

Provided remote and on-site hardware, software, and networking support for business customers. Built, installed, configured, and repaired PC’s/Notebooks. Installed and configured wired/wireless networks. Designed and maintained websites and web domains.

• Managed IT implementation projects for small to medium IT solutions.• Managed client expectations on orders with a seven day interval.• Planned and executed kickoff and turn-up calls involving 2 to 3 stakeholders.• Documented project information during implementation to ensure a seamless client experience.

Prepared and administered computer technology courses to government, corporate, and individual customers, both in office and on-site. Developed new 3D printing training program and evaluated portfolio hardware.

Prepared courses relevant to industry needs based on established guidelines and personal experiences. Administered courses to students seeking CompTIA A+ certification, as well as Associates and Bachelor’s level degrees. Offered academic and career counseling to students during and after graduation, as well as resume writing assistance and job placement recommendations. Ordered new equipment as necessary for department to keep functionality at peak levels. Trained new instructors and held weekly department meetings to address student/instructor concerns to help improve workplace. Help start the Computer Technology department’s student club to help gain visibility for the department and act as an outreach to the community through local charities. Taught courses over the following topics:- MS Operating Systems (MS DOS thru Windows 7)- MS Office (Word, Excel, PowerPoint, Access, Outlook)- Networking & Data Communications- PC Troubleshooting & Configuration (hardware break/fix)

Installed new Cisco 3750x & 6509e-series switches. Performed after-hours network cutovers. Followed Cisco installation protocol by organizing and rerunning existing copper and fiber patch cables. Troubleshot failed fiber connections and removed inactive cables.

Provided technical leadership and troubleshooting (via contract to HP) for field teams during a Managed Print Optimization for Bank of America, encompassing over 300,000-plus users. Appointed a leading role of training field teams in the site assessment, scope, design, and installation of optimized print solutions for BoA corporate and banking center locations nationwide. Ensured that all sites complied with contract and fell within cost and operational obligations. Served as project technical point of contact and influenced bank management during kick-off and design delivery meetings. Developed training materials for field teams and delivered via Virtual Rooms and on-site.- Assigned the largest site on the 2007 schedule and spent 4-months on-site holding kick-off meetings, training teams, assessing, designing, and installing optimized print devices.- Promoted to the Design Validation Team and charged with ensuring that all field designs fell within the financial thresholds set by the client. Maintained regular performance metrics and managed all files for entire project via SharePoint.

Provided first-level support for Amdoc's telecom clients via phone and email. Diagnosed and remedied connectivity, NT account, password, and application errors. Created trouble tickets and followed up with users when needed. Handled MAC order requests. Reported system outages and worked with business units to restore services when needed.

Configured incoming student’s computers for University LAN/WLAN access. Diagnosed defective network drops in residence halls and dispatched cabling team for repairs. Examined each incoming student’s computer to ensure it met the University’s security standards.

Serviced and supported Windows-based computers, peripherals, and POS systems at 7 metro area locations. Installed and troubleshot networking equipment.

SME for laser wide-format engineering plotters and scanners. Evaluated and recommended high-volume document imaging solutions into the company’s sales portfolio. Designed and installed desktop systems, wireless networks, and Nextel iDEN mobile data communication systems.