Senior engineering and architecture support for AWS migration projects, escalation support for AWS managed services teams, collaboration on internal CloudFormation and Terraform code bases, participation in scopes of work build & review process, building internal technical and business SOPs. Perform Well-Architected reviews. Focus area in Windows workloads on EC2, AWS Organizations, WorkSpaces, CloudFormation, Terraform.Participated in mentorship program and was a member of the International Professionals ERG.

Design and execute migration projects with AWS platform, escalation support for AWS managed services teams, collaboration on internal CloudFormation code base, participation in scopes of work build & review process. Focus area in Windows workloads on EC2, WorkSpaces, CloudFormation.

Tier 3 tech support, lead for cloud and messaging projects, infrastructure design, build and maintenance. Lead technician managing infrastructure for several customers.

Tier 3 tech support, lead for cloud and messaging projects, infrastructure design, build and maintenance.

Senior systems engineer responsible for tier 3 support, client account management, and long-term planning & strategizing as well as project management.

Infrastructure engineer and Boston team lead for IT consulting company. Experience building network, server, and storage solutions as well as leading teams of consultants. Enjoys providing awesome service to customers!Role Overview and Experience:--Planning and leading infrastructure projects--Team lead and part of office management team--Pre-sales meetings--International Consulting--Led Microsoft MCS DPS engagment--Employee Development--Assisting helpdesk team with critical outages

Manager and technician for IT Consulting & Managed Services company, with a focus on projects and network infrastructure build-outs: VMware, Hyper-V, Windows Server, MS Exchange, SANs and switches.

Manager and IT technician for Managed Services Provider, responsible for both client accounts and team of technicians. Duties included building new infrastructure, ongoing support, sales & purchasing, and customer satisfaction as well as team lead for group of technicians.

Computer engineer for Managed Services Provider. Position encompassed all aspects of IT services, including server and desktop installation and troubleshooting, firewall management, remote help-desk, on-site support, vendor management and industry best-practices recommendations.

Helpdesk and server support technician for managed services provider. Job encompassed all aspects of workstation, server and networking duties, including server/workstation maintenance, OS installations, MS Exchange & Active Directory management, virus removal, software/hardware troubleshooting, smartphone and printer support.

Help Desk supporting 2000+ users.Provided telephone, walk-in and service call support to students, faculty and staff for hardware and software issues on both Macintosh and Windows operating systems as well as for scanners/copiers.