Peter Bloomquist Email & Phone Number

Saint Paul, Mn, Us

Lino Lakes, Minnesota, Us

Reporting to the CEO as a member of the executive leadership team. Responsible for providing overall strategic direction and leadership for the IT and Customer Service organizations. Key Accomplishments• Led the selection and implementation several core business systems: - Lucas Systems - Warehouse Execution System - TrueCommerce - Supplier and Customer EDI - DocuWare - Document Management & Workflow Automation - GoToConnect - VoIP Phone System• Benchmarked and matured cybersecurity position.• Defined and implemented IT governance and work intake processes.• Introduced PowerBI and built Sales, Human Resources, Operations, Finance, and Customer Service dashboards.• Modernized, standardized, and hardened network infrastructure.• Delivered dozens of process improvement initiatives introducing automation with SharePoint, Microsoft Forms, Power Automate, and Power BI.• Replaced 40 desktop printers with 2 MFDs providing access to advanced functionality while saving 40% annually.• Engaged new service provider achieving a 44% cost reduction while improving internet capacity by 5x.

ACS was private equity held and successfully sold to US LBM in July 2021.Reported to the CFO will full ownership of all aspects of technology. Built an IT organization consisting of 3 directors, 1 manager, and a team of 22 fulltime staff to fulfill the infrastructure, service management, development, security & compliance, and business intelligence requirements of the organization.Key Accomplishments• Completed the due diligence, acquisition, and integration of 10 separate companies in under 2 years.• Drove ERP consolidation strategy and product roadmap.• Drove a business intelligence product strategy providing sales, logistics, inventory, and financial insights that improved business operations.• Led the development and execution of an infrastructure stabilization and modernization roadmap improving resiliency and uptime.• Appointed Data Protection Officer responsible for ensuring policies and procedures protect customer data and comply with consumer protection regulations.• Managed all IT vendor relationships, including centralizing contractual agreements and formalizing invoice tracking and processing.• Leveraged Lean Six Sigma and existing Microsoft 365 tools (workflow, OCR, RPA) to redesign the invoice payment process and deliver a 50% reduction in Accounts Payable related annual expenses. • Achieved a 25% reduction in telecom and internet cost by outsourcing vendor management while upgrading phones to modern VoIP platforms and internet to dedicated fiber circuits.• Reduced print/copy cost by 20% by consolidating fulfillment and maintenance, removing aging and unnecessary devices, and installing 70 new, more efficient devices.• Implemented centralized help desk reducing average response time by 74%, average resolution time by 90%, and open tickets by 63%.• Consolidated all IT procurement leveraging buying power to achieve higher discounts while shipping equipment to any location in 2 days.

Apple Valley, Minnesota, Us

Reported to the CTO and led a director, 2 managers and a team of 35 project managers, scrum masters and business analysts. Provided strategic and tactical leadership to the technology organization including release management, agile workflow standardization, IT project management and business analysis.Key Accomplishments• Led agile transformation establishing product owners and implementing scrum.• Built and implemented the fiscal year 2019 Technology Roadmap.• Developed and implemented capacity planning to support strategic investment decisions.• Established project management best practices.• Improved collaboration by installing a customer vs. technology organizational alignment.• Leveraged JIRA and SharePoint to provide transparency to project and overall portfolio health.• Partnered with Finance to organize and control IT spend.• Engaged with FRSecure and PwC to audit current state and identify improvement areas.

Reported to the CIO, led a team of 2 directors, 4 managers, 55 staff and 20+ contractors. Fulfilled the information needs of the organization by delivering all reporting & analytics, data integration and data warehousing initiatives. Key Accomplishments• Led customer journey mapping sessions to understand their experience and identify improvement opportunities.• Drove data product strategy to rationalize multiple data stores into a central data lake with self-service BI and Analytical tools.• Decreased annual costs $1.4M over 5 years by migrating to Amazon’s IaaS. • Led the reporting conversion of 1.5M loans to a SaaS loan servicing platform and delivered 31 custom applications and 41 reports.• Developed and implemented tailored software development and project management processes. • Increased engagement through role clarity, professional development, and performance management.• Improved month end SLA achievement from 28% to 100%.• Realized a 23% increase in staff efficiency through organizational realignment.• Reduced contractor expense 50% by implementing an offshore model.• Accountable for an annual budget exceeding $10M.

Indianapolis, Indiana, Us

Led a global, geographically dispersed team of 4 managers, 38 staff and 100+ contract and offshore resources. Delivered all member, health care provider and employer technologies. Key Accomplishments• Provided product ownership of customer facing web sites and claims processing systems that supported 4 million members.• Executed on a portfolio of 100+ concurrent software development (Java, .NET, Mainframe) projects.• Established productivity enhancing best practices and controls including work intake, portfolio management, capacity planning, and resource management. • Repaired damaged relationships with critical external customer through improved communication and consistent delivery. • Accountable for an annual budget exceeding $20M.

Minneapolis, Mn, Us

Led a team of 4 managers, 10 supervisors and 135 staff. Managed the strategic initiatives and day-to-day operations of Capella's operational departments.Key Accomplishments• Provided product ownership for a transformational initiative that included SaaS vendor selection, conversion and implementation, website usability improvements, social media and multi-channel service strategy, organizational realignment, and initiation of multiple operational improvement pilots.• Led customer journey mapping sessions and Partnered with Marketing and Sales to deliver an integrated end-to-end customer experience.• Developed and implemented a proactive, multimedia communication and social media strategy.• Improved the integration of processes, talent and technology delivering over 100 process improvements. • Achieved over $300K in sustainable annual savings through improved operational efficiency.• Stabilized call center by reducing turnover from 104% to 21%, increasing YOY service level achievement from 40% to 90%, and increasing quality from 7.5 to 9+.

Reported to the CIO, led a team of 3 managers, 6 supervisors, 55 employees and 20+ contractors. Owned the full software development lifecycle for Capella’s data & analytics, custom, packaged and SaaS application portfolio. Led the IT transformation to support Capella as it grew from a small, privately held to a midsize, publicly traded company.Key Accomplishments• Led product roadmap sessions providing strategic direction, profitability improvement and performance optimization. • Managed Capella’s yearly project portfolio delivering 625 projects over 5 years. • Led Steering Committee meetings delivering updates and visibility to major issues and risks. • Sponsored projects ensuring project dependencies, risks, and issues were managed and value was delivered.• Oversaw project management and SDLC methodologies (waterfall, iterative, and agile) to ensure best practices were implemented and followed.• Drove annual operating planning by providing IT resource, training, consulting, and hardware estimates. • Built a Data Quality and Governance organization to ensure quality data was available for effective business decisions.• Ensured compliance with Federal Department of Education, Department of Veterans Affairs and Sarbanes Oxley regulations.• Accountable for an annual budget exceeding $6M.

Led an IT team of 12 employees with responsibility for designing, developing, enhancing and supporting Capella's school operations, human resources and financial systems. Key Operational Excellence Accomplishments• Developed and implemented Scrum and traditional project frameworks.

Led all process improvement efforts for Capella University.Key Accomplishments• Provided process engineering leadership on 42 corporate initiatives.

Eagan, Mn, Us

Provided product ownership, business analysis, and process improvement expertise to enterprise projects.Key Accomplishments• Drove business requirements and ensured requirements were translated into solutions.• Facilitated process documentation sessions and identified improvement opportunities.• Managed all project change management initiatives.• Oversaw the development, implementation, and analysis of business usability and acceptance testing.• Led business and training resources in the creation, development and delivery training materials and curriculum.• Developed and implemented end user support plans.• Captured and prioritized enhancements, defects and usability issues.

Eagan, Mn, Us

Resolved highly visible, high priority, delicate complaints and appeals.Key Accomplishments• Responded to inquiries from the Department of Health and the Department of Commerce.• Responded to inquiries to the president.• Researched and responded to customer’s quality of care concerns through cooperation with the health care provider community as well as internal and external medical experts.• Identified problems impacting service relating to workflows, administrative procedures, contract benefits, or legislative issues and instituted corrective actions.

Eagan, Mn, Us

Responded to customer inquiries. Exceeded corporate customer service performance standards.

Masters Of Science, Organization And Management

Bachelors Of Business Administration, Management