Chief Operating Officer - Commercial Group
CurrentSenior member of Commercial group leadership team. Responsible for budgeting and monitoring Commercial group balance sheet, P&L, and staffing levels. Facilitate and monitor group appropriate strategies to drive growth and achieve organizational targets. Notable Accomplishments:o Digital transformation for Commercial Loan Origination effort – leveraging Salesforce and nCino platforms: 35% reduction in cycle times, 56% reduction in serror/service requests.o Organizational restructure: Middle office operating model transition to distributed model bringing support function closer to clients, increasing client satisfaction while achieving strategic efficiency target.