Operational Battle Owner/Operational Excellence OwnerWithin this team we're trying to tackle all kind of operational issues (residential and commercial market).From detection till structural improvements we're focussing on a lead time of max. 12 months.Goal of these improvements are increasing NPS & CES, reducing cost, gain efficiencyTo obtain this goal we're using principles based on LEAN and Six Sigma

Lead To Activation & Admin. ServicingWithin this team we focus on driving customer NPS & CES via implementing structural improvements.

Product LaunchWithin product launch team we’re responsible for the end to end coordination and implementation of complex product launches and their processes.

In our fuction we are responsable for:- Preparation and integration of large costumerprojects into the standaard provisioningsprocess.- Configuring, testing and delivering costumer sites during the roll out of a project, followed by a handover towards the Connectivity teams.- Creation of configuration templates and workinstructions for the existing teams within the Connectivity domain.- Testing and communicating new Proximus products or changes in existing Proximus products… Show more In our fuction we are responsable for:- Preparation and integration of large costumerprojects into the standaard provisioningsprocess.- Configuring, testing and delivering costumer sites during the roll out of a project, followed by a handover towards the Connectivity teams.- Creation of configuration templates and workinstructions for the existing teams within the Connectivity domain.- Testing and communicating new Proximus products or changes in existing Proximus products before and during launch. Show less

In our function we deliver support for:- 1st line helpdesk to solve more complex unexpected issues in the field at the moment of product installation.- Resolve connectivity issues in the Belgacom backbone to CE's.- Resolve/give support on configuration issues on CE's if configuration engineers experience difficulties.- Creation of PVC's on ATM and Epipes on ethernet.- Resolve line quality issues during the 1st month of product installation.- Adaptation of FI… Show more In our function we deliver support for:- 1st line helpdesk to solve more complex unexpected issues in the field at the moment of product installation.- Resolve connectivity issues in the Belgacom backbone to CE's.- Resolve/give support on configuration issues on CE's if configuration engineers experience difficulties.- Creation of PVC's on ATM and Epipes on ethernet.- Resolve line quality issues during the 1st month of product installation.- Adaptation of FI configurations on costumer requests.- Assignment of IP addresses that need to be used for product installation.- Resolve escalated issues for Fast Internet and Explore products Show less

- preconfiguration of DSLAM profiles- remote swap/router adaptations for Fast internet costumers

- Installation of Explore and Fast Internet products at large companies. (Cisco and Thomson routers)- Installation of Hotspots (Cisco)- Installation of Firewalls (Netscreen)- Development of guidelines to install new products