Evp, Product Management & Engineering
Inquira
Led the Product Development Organization (a team of around 150 FTEs across 3 primary locations including the U.S. and China). My primary objectives were to stabilize the product and to develop a Cloud-based On Demand offering.• Improved the number of customers who self-identified as “satisfied” from 25% to 75% satisfaction in 1 year. This was on a customer base of just over 100 customers, with particular focus being paid to the flagship clients.• Delivered the first on-demand SaaS offering, supporting 5 customers in the first 6 months of availability.Inquira was the leading provider of Enterprise Knowledge Management Solutions for Web self-service support, Contact Center Support, Social Communities and Sales Enablement, leveraging proprietary NLP and Search technology. Blue chip customers include Apple, Fidelity Investments, Bank of America, BEA Systems, Network Appliance, General Electric, AT&T, Paypal and Yahoo.