Peter Buttle Email & Phone Number

Hereford, Herefordshire, United Kingdom

Initially a three month fixed term contract, but it was extended four times.I guided thirteen new client schools in Luton through the Cashless roll-out project, ensuring a smooth and successful set-up, installation, go live and provided their initial support. I was responsible for the day to day management of clients’ accounts post-sale, working with the key stakeholders in the Kitchens and Schools until ‘Business As Usual’ could be declared. I also worked with existing customers in Salisbury, Hounslow, Shropshire, Widnes and Liverpool:• I presented allpay and its Cashless catering system at parents' meetings, answering their questions and showing them how to make payments at a Post Office, PayPoint outlet or via allpay's web site, mobile apps or call centre.• I managed and carried out the installation and configuration of client hardware and software.• I provided EPoS (Till) training for the Kitchen Staff as well as the initial biometric scanning of staff and pupils.• I performed issue resolution, performance monitoring, and attended review meetings.• I supported the Sales Team in pre-sales activities and client meetings.• I provided customer feedback to Product Management.• All allpay employees are subject to a successful annual DBS, formerly CRB, and Credit Check.

Derbyshire And Kent

Various temporary contracts with the following clients:• The Ministry of Justice - Dartford County Court, Kent.• Kent County Council - The Dartford Bridge Community & Learning Campus, Kent.• Home Group - Derby, Derbyshire.• Abbeyville Instrumentation Control (AIC) Ltd. - Derby, Derbyshire.• The Derbyshire Building Society (Nationwide) - Head Office, Duffield, Derbyshire.

Bristol, United Kingdom

(The Logica Global Telecoms division was purchased by Acision Ltd. In 2007)A customer focused global (Malaysia & Switzerland) Solutions Architect who championed customers’ needs across all company departments and at all levels, in order to maximise customer satisfaction and company revenue by:• I acted as the Technical Design Authority for customers.• I processed and managed customer Change and Information Requests.• I provided network capacity and strategic development technical consultancy.• I flagged any business development opportunities to the Account Manager.• I supported pre and post sales bids by recommending the appropriate server and storage hardware for any given subscriber base and traffic profile.• I documented customers' hardware, software, features and capacity licenses.• I documented hardware and software obsolescence, traffic projections and made capacity upgrade recommendations.• I worked with Product Management to develop new generic customer solutions based on the future plans and desires of my customers.

Bristol, United Kingdom

(LogicaCMG was formed by Logica's purchase of its Dutch competior CMG. It has since been acquired by CGI)A customer focused global (Netherlands, Greece, Albania, Armenia, Bulgaria, Macedonia, Aruba, Lebanon, Malaysia and Switzerland) Technical Consultant who championed customers’ needs throughout the business, in order to maximise customer satisfaction and company revenue. I worked in Customer Account Management Teams with the Account Managers, Programme and Project Managers and the Support Team Leaders.• I attended regular customer meetings: Operational Review Meetings, Programme Review Meetings and Innovation Forums. As well as presenting at biannual customer workshops.• I acted as the Technical Design Authority for customers.• I processed and managed customer Change and Information Requests.• I provided network capacity and strategic development technical consultancy.• I flagged any business development opportunities to the Account Manager.• I supported pre and post sales bids by recommending the appropriate server and storage hardware for any given subscriber base and traffic profile.• I documented customers' hardware, software, features and capacity licenses.• I documented hardware and software obsolescence, traffic projections and made capacity upgrade recommendations.• I worked with Product Management to develop new generic customer solutions based on the future plans and desires of my customers.

Bristol, United Kingdom

(Logica formally Aethos Communications Systmes Ltd. )• I designed, coded and tested a set of subscriber and recharge card data migration tools using C and embedded SQL.• I performed live migrations from rival company’s prepaid systems in Lebanon, Brunei and Greece to Logica’s Prepaid Solution.• I captured customers’ requirements, documented them and obtained their sign off in order to kick off new customer projects.• I performed Customer Acceptance Testing.

Bristol, United Kingdom

I designed, developed and supported Intelligent Network Platform software and data using Rational Rose, C and SQL (Informix) on HP-UX. Specifically:• The interface between the voice call platform (INP) and the Short Message Service Centre (SMSC) for sending and charging for text messages.• The call rating software and its data.

Wookey Hole, Somerset, United Kingdom

(Cubic Transportations Systems [CTS] purchased Thorn Transit Systems International [TTSI] in April 1997)Working In the ‘Gate Team’ on The Hong Kong Airport Express extension and The Kuala Lumpur Commonwealth Games Monorail system projects:• Using my experience to build development, debugging and test systems.• Software development, testing and debugging in ANSI C on the QNX OS.• On-site deployment, commissioning and Customer Acceptance Testing (CAT).

Bekesbourne, Kent, United Kingdom

I used my experience to transfer the ‘C’ software from ITL to Anagen by creating a compatible source code control system and development environment under the QNX operating system and continued to develop the Auraflex system until I moved to Bristol.

Ashford, Kent, United Kingdom

(Formally Wilj International Ltd)Embedded ‘C’ and QNX real-time software design and development:• Design and coding of the application/slave system interface and user interface using Yourdon’s Cradle CASE tool, C, QNX and Cscape for Anagen’s Auraflex project.• Design and development of generic source code control and compilation utilities.• Building a generic library of previously written software by porting it to QNX.• Evaluation of new QNX software tools and QNX network administration.• Auraflex Software development, Marketing training and client liaison.

Ashford, Kent, United Kingdom

Embedded ‘C’ and Unix software development:• User interface development and the handover of my work back to Beckman Instruments as part of a team sent to California for three months.• Development of a portable slave simulator for Ultrix, DOS and QNX to enable application software development prior to slave firmware and mechanics availability for Anagen’s Auraflex project.

Dartford, Kent, United Kingdom

A pharmaceutical research and production company, where my role was:Expanding and maintaining the company’s national IBM 370 VME computer network as part of a help desk and IT support team.

Strood, Kent, United Kingdom

Inventors and producers of automated keg racking plant.Coding, testing and commissioning support of real-time process control software for keg racking lines used by the brewing industry.

The Higher National Diploma, Computer Science

The College Certificate In Basic Statistics And 'A' Levels In, Computer Science, Computing Science, Pure Mathematics And Statistics.

'O' Levels In, Maths, English, Computer Science, Physics, Engineering Drawing And Geography.

Activities and Societies: ThamesView Broadcasting - A weekly school radio program.