Peter Wright Email & Phone Number

Eastbourne, Gb

Galway, Ie

Several positions in different departments/groups, including; 2018: Project Manager for Windows7 Elimination for all UK sites.2017 onwards: Implement Win10, adopt ITIL processes following partial outsource, multiple small projects improving support services and administration functions. Continue remote & on-site UK wide support. 2016: commence preparation for move to Windows10 as preferred desktop OS.On-Site support UK/Ireland wide including Bath, Brighton, Cambridge, Galway, Great Yarmouth, Haverhill, Stanmore, Swindon and Witham sites.2015: part of the UK Desktop Support team, based at Hastings providing support for all UK sites. Lenovo refresh (3year lease) Win7 64bit/Office365, some 64bit Office, Microsoft Cloud for email. SAP Project Support (implementation for Hastings site).2012-14: Windows 7/Office 2010 rollout (world wide) with Lenovo/Cisco equipment, following purchase of Deutsch by TE Connectivity (c.100,000 users). Create CMDB entries for all new (Hastings) items.Data cleansing, file extraction from legacy systems including verification/cleansing/testing as part of move to the global corporate SAP system and to create a recovery SQL database from legacy system. Associated project infrastructure for Aruba WiFi, Motorola MC9190 scanners including technical manual, with HP M602 Laser printers and Zebra ZT410 label printers. Digital signage - rework all presentations for 6 screens on the site using Repeat Signage 2013.Post rollout: BMC Remedy Service Desk, remote & desk side support for St Leonards (Hastings) site, including PC / laptop / BB / printers /VoIP telephony etc.Complete McAfee EEPC (encryption) for all laptops. Document multiple ICT processes for technical and end-user staff. Create multiple user "how-to" documents.Customised Win7 / WinXP builds for operational manufacturing plant and testing facilities.

London, Gb

Provide support for BAU/IMAC for internal/external staff & clients, via VPN for MS, Citrix and other. Perform 3rd line duties and staff mentoring for Managed Services Service Desk to ITIL processes.Project:Installation of Microsoft ISA Server 2006/Websense 6.3 web content filtering solution to all company sites on new HP servers/VMWare. First collection/documentation of all firewall configurations from all sites.Included creating a technical manual on installation/configuration and training sessions for Service Desk staff (see Publications below).

Gb

Manage 20 ICT team (5 direct) servicing c.800 staff & c.7,500 students, c.4,000 PC’s & c.300 Macs. Maintain BAU during transition. Resolve inefficient/redundant service/support aspects and advise on staff suitability. Resolve improper/incorrect VMware installation.

London, London, Gb

- Management of technical service staff to SLA’s, inc Service Desk function. Some 3rd Line Support. - Staff recruitment, supervision and regular reviews. Grow Support Team numbers. - Align Project Management to PRINCE2, and Service Desk to ITIL, and create/implement Policies, Procedures & Standards for the Company and several Clients.- Introduced MS Virtual Server(s) allowing Fifosys to expand its catalogue of services to Clients. - Implemented Terminal Server / Citrix solutions for clients with multiple sites.- Assist in Fifosys gaining Microsoft Certified Partner status. Lead refresh of Company web site.- Client Service; strategic reviews and PM for relocations/installations inc Legal, Medical and Finance. - Instigate WAN to Client sites for VPN connections, including hardware and design.

London, Gb