In my role as an Implementation Manager, I was responsible for leading and managing the successful execution of complex implementation projects for the organization's clients. This position required a skilled project management professional with a deep understanding of client engagement, team leadership, and technical solutions, as well as a comprehensive knowledge of the organization's processes, procedures, and policies to ensure the delivery of high-quality services.I served as the liaison between the company's solutions and the client's needs, ensuring that every aspect of the execution was carefully planned, carried out, and delivered efficiently.My specialty lay in providing a unique range of tailored, end-to-end solutions that saved time and money at all stages of the Clinical Trial process. This involved delivering excellent customer service to manage critical clients' trials, ensuring that their timelines and budgets were clearly understood, and providing real-time and accurate information at every stage.

- Oversaw and implemented the Marken Quality Management System (QMS), Standard Operating Procedures (SOPs), processes, and policies required to manage and control Marken’s Storage, Distribution, and Transportation. - Ensured compliance with applicable regional and local regulations and requirements, and customer requirements as appropriate, but not limited to current Good Manufacturing Practices (GMP), Good Distribution Practices (GDP), Good Storage Practices (GSP), USP 1079, and ISO 9001.- Led identifying and resolving root causes, preventing gap failures. Coordinated cross-functional efforts to uphold GDP and ISO 9001 quality standards, led to successful audits and certifications for Good Distribution Practices (GDP) in 2016 and 2019.- Maintained the facility's quality documents and paper-based logs and managed all facility vendor communication, including maintenance records of pest control, waste management, equipment calibration, and vehicle maintenance records.- Led training sessions for 20+ employees on current distribution SOP, ensuring adherence to GDP and improving operational efficiency.- Managed the CAPA life cycle from start-up through project closure, including monitoring for up to 6 months post-implementation, including overall coordination of customer investigation reports and issue resolution.- Improved efficiency and compliance through developing and authoring Handling Complaints and CAPA SOP, Forms, and WI with a global team of five SMEs.

During my tenure, I provided project management support for multiple client-sponsored projects valued at $5M/year across 200 clinical sites in 30 countries. I ensured adherence to quality standards, timely TAT, and compliance, driving efficiency and robustness in supply chain operations. As the project lead, I expertly managed resource procurement and allocation, consistently met project deadlines, and served as the main conduit for client communication and project updates. This position demanded seamless internal and external collaboration, frequent client interactions, and regular high-stakes meetings and QBRs. My project management knowledge and expertise have played a crucial role in ensuring the successful delivery of projects. This was achieved through close collaboration with the project team, stakeholders, and the client, demonstrating my ability to work effectively in diverse and dynamic environments.

Coordinated with cross-discipline team members to ensure all parties are on track with project requirements, deadlines, and schedules. This includes liaising internally with purchasing to order equipment, coordinating with logistics operations for delivery preparation, and working with the warehouse to ensure the equipment or packaging is prepared for dispatch. This role is responsible for coordinating the different elements of our service and ensuring that all projects are delivered on time to the customer's satisfaction.-Expertly managed project cargo airfreight, including cold chain containers like C-Safe, Envirotainers, and Credo Pallets, leading to a 20% reduction in shipping errors and customer complaints.- Managed logistics activities, ensuring the correct selection of qualified cold chain packaging, transportation, and routing of temperature-sensitive materials in CRT, 2-8'C, -80'C Dry Ice, and -180'C MVE LN2 dry shippers, resulting in a 98% on-time delivery and a boost in client satisfaction.- Developed and implemented new inventory and warehouse storage systems, resulting in a 50% decrease in time spent on material management; reduced excess stock by 25%; minimized picking errors and expiration losses; ensured optimal levels to support production needs; and increased order fulfillment speed.

My role has been pivotal in ensuring the legal international trade of commodities, with a strong focus on compliance with government laws and regulations. I've particularly honed my expertise in import regulations in the United States and its territories. As an individual contributor, I've taken on the primary responsibility for product classification, leveraging my in-depth understanding of 19 CFR Customs Duties and the US Harmonized Tariff Schedule. I successfully led a team of six and expertly supervised customs operations at the port of San Francisco (Port Code: 2801 and 2809) I have extensive experience in the logistics and customs compliance industry, having worked for over five years in the field. During my tenure, I was responsible for reviewing and resolving complex data accuracy issues related to valuation, country of origin, unit of measure, and classification. My primary focus was always to support the company's compliance objectives and enhance customer satisfaction. I have a proven track record of delivering results and am confident handling challenging situations.Key Achievement: Managed a team of five entry writers producing 500 import files/per month while maintaining less than 2% ABI rejects monthly, enabling us to retain our electronic filing privileges.