Peter Charette Email & Phone Number

Orchard Park, New York, United States

Provide transportation for clients going from place of employment or home to dealership or vice-versa.

Orchard Park, New York, United States

Performed as the Concierge/Front Desk person. Acted as single point of contact for residents. Interfaced with maintenance, driving, cleaning, dining, and other management and staff to see that resident needs are addressed

Buffalo, New York, United States

West Valley, Ny

• Provide IT technical support services to employees.• Developed and published budgeting recommendations that helped identify IT resources, both staffing levels and hardware/software, required to meet Department of Energy (DOE) Cyber Security requirements.• Completing draft of Business Impact Assessment as part of the site’s IT Contingency Plan. - Designed and processed survey to gather information required for Business Impact Assessment. - Worked with Emergency Planning Manager to understand the recovery priorities for the site. - Interviewed managers to identify their business processes and their recovery priorities. - Drafting Business Impact Assessment to identify and prioritize IT recovery processes.

West Seneca, Ny

Provide IT technical support to Synchronet clients including support for implemented managed IT services, cloud integration solutions, and data backup and disaster recovery.• Responsible for providing remote support for over 100 Western New York based businesses which includes an inventory of approximately 3,500 workstations and servers.• Responsible for working on and successfully bringing to closure over 3,500 trouble-shooting tickets and over 3,500 administrative tickets over a two-year period. • Experienced in providing remote support using the Labtech application software for remote support and and using Connectwise application software for ticket tracking.Company Web-Site: http://www.SynchroNet.net

Buffalo/Niagara, New York Area

• Team lead for 8 Service Desk staff members that provides software and hardware installation and troubleshooting services for AECOM US Northeastern locations·• Responsible for triaging and assigning all support tickets, assigned to the US Northeast Regional queue, to one of 8 Northeast Level 2 techs. First point of escalation for the techs if they have questions regarding resolution or following a process or procedure.• Interfaced with other AECOM department that had SME (subject matter expert) to help bring resolution to challenging support tickets.• In addition to team lead responsibilities, provided Level 2 Help Desk services for all offices located in the Northeast United States. Closed 40% more tickets and/or tasks than the average for my peers.·• Responsible for the daily operation and administration of personal computers, servers, and printers for the Buffalo, NY office.• Member of team that provides imaging and software installation services through the Altiris Management software application. • Interfaced with outside technology and telecommunications vendors for all local IT projects.• Prepared annual IT budget and coordinate all technology related expenditures. Complete the specification, RFQ, and final procurement of all IT related purchases.• Assisted with planning and execution of large scaled IT project including two large scale office moves, upgrade of Windows servers and telephone system, and Windows XP PC replacement project.

· Responsible for the project planning and implementation of computer technology. Tasks included: identify and documenting automation opportunities; specifying hardware and software equipment; procuring; coordinating installation with vendors, facilities and telecommunications departments.

· Provided personal computer and LAN support services including hardware and software acquisition, installation, and repair services.

· Responsible for managing small group of PC applications (Foxpro) developers. Analyzed department processes and identified areas for automation. Coordinated the analysis, design, coding, testing, installation, training, documentation, and maintenance of PC applications.

Mba, Information Technology

Bachelor’S Degree, Business Management And Computer Science