Peter Cherr Email & Phone Number

Chicago

Currently working as a sales operations/intelligence specialist to provide sales trends to our Sales Directors and Sales Teams. Keeping sales force abreast of impending contracts, creating and executing sales contracts.Involved in the implementation of SFDC through testing and script writing for our sales teams nationwide.Worked closely with our SAP.

Researches and reconciles specific customer inquiries on invoices and statements and provide duplicate materials needed to out top tier of customers via email, phone and our on-line chat system.Initiates customer order changes including product conversions, renewals, cancellations, expirations and new order sales. Escalates customer questions, when.

Handled billing and account maintenence issues for all CCH US customers. Developed relationships with our book vendors and worked with cash applications via internal and external lock box and EFT. Wolters Kluwer EXCEL Leadership Program &!graduate.

TAX & Accounting Division

Responsible for handling warranty problems for all Safelite glass shops and network glass shops that billed through Safelite Autoglass. Other responsibilities included, but are not limited to:Provide single point of contact problem solving service to client insurance companies in order to achieve the highest level of customer satisfaction;Determines.

Handled the appointments for auto glass repair with our nationwide stores.Resolved customer complaints.Kept daily reports of all inbound and outbound calls and assited with our KRONOS time card sysyem for employees.

Responsible for the development, implementation and maintenance of analysis, for the customer service call center. Other responsibilities included, but were not limited to:The development and ongoing maintenance of the company databases, which are used to generate routine and ad-hoc reports and analysis;The gathering, research and analysis of various.