Peter Chun Email & Phone Number

As a seasoned Customer Success Manager with over ten years of experience, I focus on ensuring that customers receive exceptional service and achieve their business objectives. My expertise includes building strong company cultures, refining application processes, and managing client portfolios to drive SaaS growth and enhance client relationships.At Imagine Wireless Inc., I built a customer success team from the ground up, fostering a company culture centered on optimizing the customer journey from onboarding through success and retention. By establishing SOPs, KPIs, and SLAs, I increased customer retention by 20%, providing clients with tailored data analysis and insights to support decision-making and long-term satisfaction. Leading a team of 3-4 specialists, I applied structured portfolio management techniques to enhance customer success.My background in consultative sales and strategic application processes has consistently driven high adoption rates and strong client satisfaction. A key achievement includes securing a 6-year renewal for a major client, expanding their business portfolio and reinforcing our partnership.With a deep understanding of B2B relationships, competitive pricing, and customer success metrics, I’m dedicated to building effective teams and processes that support business growth. Let’s connect to discuss how I can contribute to your customer success story!

Listed skills include Customer Service, Customer Satisfaction, Food, Microsoft Office, and 28 others.