Peter Kiesel Email & Phone Number

North Olmsted, Oh, Us

Pittsburgh, Pennsylvania, Us

ORGANIZATION (position)- Technology group (infrastructure), providing guidance and support to teams supporting Retail, Lending, Mortgage, and Commercial banking systems... LEADERSHIP-RELATED- Managed a team - ITSM process improvement- Consult with teams on completeness of IT Risk control statements to facilitate testing/attestation - Process Owner for Knowledge Management and Operational Recovery; Cross-Process SME (ITSM)- Mentored new employees and interns (orientation, workload management, schedules, etc.).- Strategic planning- Consulted with Operations teams on REXX program functionality (involved troubleshooting existing software) ITSM/ITIL (IT Infrastructure Library)-RELATED- Implemented an ITSM Training/Assessment Plan and Budget - Mentored teams on ITSM practices, Risk, IT Audit, Platform Hardening, vendor selection, Mentored teams on business requirements, software testing, Root Cause Analysis, software testing, etc.- Developed and implemented a process to manage ITSM software enhancements, including metrics.Results (key skills utilized are in parentheses) – • Implemented an ITSM Training/Assessment Plan and Budget (Decision-making/Negotiation)• Mentored teams on ITSM practices (Equipping/Empowering/Communications)• Increased effectiveness of ITSM Strategy sessions (Teamwork/Decision-making / Communications)• Gained control over application software Demand backlog (Problem-solving)• Improved currency of ITSM process documentation for all ITIL process areas (Teamwork/Equipping)• Increased Risk awareness in process teams (Equipping/Empowering/Communications)• Increase in Audit ratings to Satisfactory (Problem-solving)

Nashville, Tn, Us

Guest lecturer - ECON 2200 - microeconomics - online delivery

St. Louis, Mo, Us

Guest Lecturer - ECON 123 - microeconomics - in-person delivery

Indianapolis, In, Us

ORGANIZATION (position)- Technology group (infrastructure), providing end-to-end governance support for server-based applications, including virtualization, capacity performance, and FISCAM/audit. Presented performance updates/status to executives. LEADERSHIP-RELATED- Top Secret clearance.- Managed six IT applications (Budgeting/Audits/People/Hardware/Software/Compliance/Projects/Disaster Recovery/Business Continuity/Executive communications)- Coached multiple teams on business process compliance and ITIL processes. - Strengthened SLAs and reworked department metrics. - Analyzed networking specifications to debug networking issues- Developed REXX programs to automate system monitoring/reporting- Developed file-level security utilities to manage software development (REXX); cracked a 'locked' mainframe security program, providing full workflow documentation to team. - Reduced US Federal spending by removing redundant software (and related charges/costs).Note: Began as a contractor, then was in-sourced to DFAS, as an employee, in Jan 2012.Results –• $29k/yr – reduction in U.S. Federal Government spending by eliminating unneeded system software! (Problem-solving/Decision-making/Teamwork)• 25% - reduction in department workload by automating system status reports (Equipping/Problem-solving)• Improved IT AUDIT (FISMA/FISCAM) compliance status for systems (Equipping/Decision-making)• Strengthened Service Level Agreement with key supplier, and improved metrics (Communications/Teamwork/Negotiation)• Improved application performance (Problem-solving/Teamwork)

RESULTS:- Recommended a turnkey package to Lackawanna Product Company’s Executive Board to provide automated operations - Developed an IT Manager job description for Semrock, Inc. - Assisted SUNY Buffalo University Department Chair in development an IT operations model (for a Pharmacy department venture)

Armonk, New York, Ny, Us

ORGANIZATION (position)- IT outsourcing contract oversight (onboarding, offboarding, service delivery, process improvement, financial), ITSM process improvement and mentoring, and IT audit.LEADERSHIP-RELATED- Managed 20+ outsourcing contracts (including vendor management, monitoring of P&L and Spend, resource consumption, contract start-up/wind-down, and coordinated disaster recovery/business continuity efforts)- Wrote 40+ contract documents (MSA/SOW/DOU/MOU) in support of outsourcing agreements- Mentored teams on risk, business controls, ITIL, root cause analysis, forecasts, and reconciliations- Worked with teams in support of mainframe systems (REXX, JCL, ISPF, etc.)- Developed and delivered REXX utilities (VM and MVS) to support outsourcing contracts- Manager - Hosted, interviewed, and evaluated applicants; Hired subcontractors, negotiated 3rd party companies to bring in customer-specific IT needs- Served as a liaison between Operations folks (JCL, etc.) and management- Developed, coordinated, and delivered courses on IT, IT Risk/Audit, ITSM, and Business ProcessResults – • 20+ - Outsourcing Contracts supported, by automated ITSM reporting and shortening the contract onboarding process, and reducing department FTE by 25 hours/week (Problem-solving/Teamwork/Communications/Negotiation/Decision-making)• 45% - top Gross Profit Margins on outsourcing contracts by streamlining support team processes (Problem-solving/Teamwork/Negotiation)• $1 million+ - cost savings by correcting network billing errors and improving circuit provisioning (Problem-solving)• 50%+ - reduction in length of 53 IT audit sessions by improving documentation/controls compliance (Communications/Problem-solving)• 40% - reduction in Root Cause Analysis turnaround time by mentoring teams (Equipping/Decision-making/Empowering)• Eliminated the need for Mainframe Operations staff by automation of system event and recovery handling (Problem-solving/Teamwork)

Mba, Information Management

Bs, Info. Sys. Mgt.