Director for Array’s core credit developer APIs, embedded finance tools, private label platform, and digital banking integrationsLaunched integrations with 3 banking platforms opening access to 10k banks and credit unionsDeveloped new API connections to the 3 major credit reporting agencies, seamlessly migrating over 7m+ end users and driving down data costs by over $200k per monthLed a team of product managers as well as 2 engineering teams as an individual contributorIntroduced the squad model for organizing product and engineering teams along with tooling to measure, understand, and improve squad performanceDeveloped a product management career architecture, pm interview process, and performance evaluation methodology

Owned strategy and roadmap for the WM Retail point of sale productLaunched inventory management tooling and automation for Oklahoma dispensaries to migrate to the METRC seed to sale system, reducing migration time by over 50%

Product leader for the merchant reporting platform, mobile analytics application, 3rd party integrations, invoices, ShopKeep Capital, and online and mobile payments. Hired and led 1 product manager and up to 5 engineering teams in NYC and Belfast, NI officesProposed and built a new reporting platform that resulted in improved customer satisfaction, a 20% YoY reduction in related support contacts, and advanced reporting upsell opportunity for our sales team, and low ongoing maintenance costs. The relaunched ShopKeep Pocket app doubled daily active user engagement from the previous version (4.7 stars, 6.5k ratings). I proposed and led our initiative to integrate online and mobile payments capabilities using the Stripe Connect platform. I worked on the contract, developed a financial model, consulted with the payments operations team to develop processes, and collaborated with engineering on the service design, resulting in a successful release and 3 new payments revenue channels returning a 30% margin. The platform also enabled a seamless payments signup experience via ShopKeep Pocket, making the mobile channel the highest volume source of new self-activation payments customers

Rebuilt the ShopKeep Pocket mobile analytics app from the ground up, using React Native to keep alignment between iOS and Android versions and make efficient use of engineering time and talentProduct manager for four different engineering teams, including two remote teams in the Belfast officeAs product manager for the Data team, developed a prioritization process to serve company-wide stakeholders while maintaining velocity and responding to a rapidly changing business environment

As a founding member of the ShopKeep Product team, helped to develop and institute new processes for product discovery and prioritizationIdentified merchant reporting as a top conversion objection, support contact driver, and cause for churn; developed overall vision for new merchant reporting at ShopKeep; and identified priorities based on usage patterns, NPS feedback and support anecdotes, and merchant interviewsLaunched new accurate, scalable, and reliable reporting platform based on a set of reusable apis resulting in fewer conversion objections and support contacts, as well as improved merchant engagement

Coaching and training students in presentation best practices. Includes education in physical/verbal delivery, presentation software, overall structure, and ways to maximize impact.Conduct assessments and create improvements of studentpresentations for clarity, concision, and impact Refined and developed verbal and non-verbal communicationskills for over 100 students

Sales of wine to first-class restaurants in the Austin area.Achieved 16% annual revenue increase from 2009 to 2010Converted antagonistic customers into partners and advocates

Managed 26 person staff in a fine dining establishmentMonitored and maintained consistently low alcohol and labor costs

Sales of professional audio reinforcement, recording, dj, and lighting equipment.