Peter Clegg Email & Phone Number

Bradford, Gb

Cleckheaton, England, United Kingdom

Manages global expectations and requirements for delivery of network/telecomsolutions-Liaison between infrastructure teams to align technology to business strategy-Ensure Service Level Agreements (SLAs) are achieved with the managedservices provider and internal team-Oversee the seamless introduction of new services-Deliver infrastructure planning for up to 3 years in to the future-Operate contracts, conduct governance, service improvements and reviews ofsuppliers and managed services providers-Plans, directs, and coordinates activities of team members to ensure goals orobjectives are accomplished-Mentors, coaches, trains and develops team to enable personal development ofteam membersGlobal perspective, considers issues at detail combining regional levels-Aligns technology strategy based on communicated business strategy-Accountable for ensuring business relationship managers are kept up to datewith projects, incidents and activities-Adept at managing complex situations, takes ownership as necessary-Ability to build and maintain collaborative relationships with colleagues,stakeholders and internal customers-Encourages and aligns to follow the sun support model-Manages and tracks multiple situations efficiently-Listens carefully to ensure requirements are collected fully then providesfeedback appropriately-Excellent communication and analytical skills, able to deliver technical and non-technical feedback-Experienced with formal service support processes and procedures based onITIL-Strong supplier and commercial management skills, including experience withdeveloping and managing effective service level agreements-Strong analytical, prioritising, interpersonal, problem solving, presentation,budgeting, project management and planning skills

Cleckheaton

-Defines, documents and maintains the network architecture and standards.-Designs and implements the future vision and strategy for the network.-Develops a global network integration / separation strategy for acquisitions and divestments.-Provides architectural and design input into business cases during project planning and initiation.-Provides technical review and approval for every network change proposed (internally and from third party vendors) in line with the relevant strategy.-Advises on the selection of major components of the network.-Develops and manages the testing and implementation of the recovery plan for the network, including initial emergency response and recovery procedures.-Manages and maintains network hardware and software.-Oversees installation, configuration, maintenance, and troubleshooting.-Monitors and analyses network performance and assure that agreed-upon service levels are met for network response time, and availability.-Interacts with vendors, outsourcers, and contractors to provision telecommunication and network products and services.-Leads network troubleshooting efforts for major incident response to P1 and P2 incidents.-Ensures the quality of root cause analysis efforts for network related issues.-Assures IT asset, configuration and change management is practiced, including maintenance of component inventory and related documentation and technical specifications information.-Aids in development of business continuity and disaster recovery plans and maintains current knowledge of plan executables.-Responds to emergency network outages in accordance with business continuity and disaster recovery plans.-Participates in network security solution development.-Plans, schedules and manages projects and resources of medium complexity and assignments

Cleckheaton, West Yorkshire

-Engaging with the business and clients to design and implement technology solutions-Responsible for technology strategy in both hardware and software-Change management making sure smooth transitions between old and new systems-Work with suppliers to generate the return on investment and ensuring the proposal is fit for purpose-Ensure Sarbanes-Oxley compliance-Mentoring the team to maintain and improve performance-Flexibility and ability to deal with change-Timely and appropriate communication to both internal and external clientsSkills required to deliver this role-Excellent organisational skills-Strong leadership and decision making skills-Excellent analytical and problem solving skills-Understanding of complex information and requirements-Good prioritisation skills and be flexible enough to adapt plans-Understanding the business strategy and ensure technology alignment-Ability to explain complex systems in simple terms-An ability to work to tight deadlines and within constraints

Cleckheaton, West Yorkshire

Started investigating virtualisation and how it could benefit the business. Team changes meant that I started looking after three team members more closely. Assisted in the external SOX audit collecting evidence and going through any auditor request which resulted in a pass. Studied in my own time for two Microsoft MCP exams 070-290 in March 2008 and 070-270 in June 2008 and passed both. These then helped me to understand the environment better and suggest improvements

Cleckheaton, West Yorkshire

During this time the London office support was consolidated to Cleckheaton for IT support and training new members joining the team in policy/procedure. Started being involved in deploying new servers and deploying BlackBerry Perl handsets connecting to our BlackBerry Enterprise Server. Deployed a centrally managed Sophos Endpoint to both Windows and Macintosh workstations and servers which retired the Trend Micro solution. Started to understand the business better although this was also a time where freelancers were heavily used which meant short notice for hardware deployment

Cleckheaton, West Yorkshire

Front line support for four offices and for the web based client approval system. Primarily working from Cleckheaton with around 130 employees and the majority of the workstations being Apple Macintosh. Tasks included repairing hardware, deploying new printers, upgrading the operating system, deploying new applications and deploying workstations to new employees. Key part of the role was maintaining the asset system which keeps track of all the hardware and software. For the web based approval system this included taking client calls directly for issues and going to clients to train them on the system. Also involved with project managers when introducing new clients to the approval system

Leeds, United Kingdom

Joined as a trainee internal sales. Learnt all about the technology and suppliers. Received orders by telephone, fax and email which were then processed. These items could be off the shelf or custom made. Used Sage Line 50 as the system to enter purchase orders, stock and sales orders. Generated quotations for customers and chased suppliers. Placed orders with suppliers in the afternoon. Ad-hoc IT support for the company deploying printers, workstations and troubleshooting

Leeds, United Kingdom

Reponsible for staff to maintain a four star service standard in a large hotel and conference centre. Wide variety of functions from small private dinners to weddings with 200 people. The biggest challenge was the volume of furniture movement to convert the restaurant to a function room and back again

Brighouse

Looking after customers in a busy hotel restaurant and bar. Working as a team to ensure happy customers, maintain service standards and cleanliness. Completing end of shift reports including checking the money taken

Bachelor Of Engineering (Beng), Electrical And Electronics Engineering

Education record