I was responsible for Leading TA’s global operational support team, implementing modern and secure IT business practices, driving efficiencies, and delivering cost-savings.Additionally, I have transformed technology to be more business-focussed, with improved engagement for senior stakeholders and the end-user experience. I also oversee technology infrastructures and operations, ensure processes adhere to the company policies and regulations, analyse schematics and specifications of computer systems, and maintain the safety and security of all networks to prevent unauthorised access.Notable Achievements• Developed and implemented an investment plan, strategy, and road map to remove legacy systems, enabling improved performance and technical capability for staff.• Established a cyber security, risk and governance capability, resulting in improved practices and documentation. • Led TA’s complete migration to a modern secure, cloud-only organisation which is scalable and efficient, reducing organisational risk and re-investment in legacy technologies.• Enabled the business to seamlessly transition to remote collaboration solutions, including virtual online events during the COVID-19 pandemic.• Delivered technical leadership to enable the successful migration to global ERP platform.• Successfully refocussed a siloed, unmotivated team culture to deliver business-focussed support and technologies across TA offices globally.• Drove operational improvements resulting in a 92-point increase in the team NPS score, while implementing a modern ITIL-based follow the sun support model, including documentation and processes.• Overseeing training activities to ensure staff increased their technical capabilities and the department remains up-to-date with modern IT trends while forging relationships across the organisation, introducing monthly IT updates with regional managers.

In this role I was responsible for leading a program to consolidate 12 disparate IT environments, each with different standards, technologies, and complexities. This involved the introduction of consolidated identity and messaging platforms, enabling enterprise solutions and simplified user experiences for more than 190,000 staff across 27 internal and 10 external organisations. I also built the business case requirements for the program, managed a $60 million budget, developed and managed the Program Roadmap, and initiated projects across 27 organisations within the NSW Health Portfolio.Notable Achievements• Spearheaded stakeholder management efforts for more than 30 projects conducted with 27 organisations. These projects were delivered on schedule and within budget, while also being accompanied by multiple workshops to demonstrate program benefits, bi-monthly technology updates for technical teams, program updates for CIOs, monthly steering committees with CIOs and Program Sponsors, monthly reporting to the steering committees and monthly reporting to NSW Health’s PMO.• Led multiple project teams to migrate more than 180,000 users onto a single authentication and email platform. • Managed multiple teams using a replicable delivery model, to ensure the projects were delivered on time and within budget. This model was subsequently audited by KPMG and found to have the correct level of governance.• Developed repeatable strategies to migrate thousands of users over a weekend, utilising diverse communication channels, including email, dedicated websites, floor walking and posters.• Developed a quality control and delivery process to ensure project plans and initiation documents were created to the highest quality.• Ensured the user community understood the nature and impact of the changes being implemented through dedicated websites, targeted system notifications, and presentations to executive leadership groups.

I was responsible for leading project teams to develop strategies, create roadmaps, and find solutions to technological issues, while working to consolidate email and identity across NSW Health. This involved engaging with project solution architects, project managers, CIOs, technical operation managers, and delivery teams.Notable Achievements• Led a team of architects, system engineers, and ISVs in the development of one of the largest directory and email platforms in Australia, which supported 180,000 users.• Ensured that the platform was operable from two data centres while also capable of full outage recovery within two hours. As part of this, the archive system was also isolated and provided access to email in the event of an outage. • Convened workshops and teleconference presentations with all ICT stakeholders to ensure their commitment while conducting Road Map meetings were with the CIO.• Adopted a clear and direct leadership approach to drive quality and ensure the viability of the solution.• Developed the project delivery framework based on PRINCE2, which enabled rigorous quality control and governance while facilitating the development of a replicable approach to enable concurrent projects to be undertaken.

In this role I was responsible for working with multiple organisations to advise, develop, and implement their IT business strategies. This involved delivering significant cost reductions to the business by making use of license consolidation and organisational process automation. This also included overseeing the onboarding and offboarding processes for businesses, leading the integration of HR systems, and providing roles-based management.Notable Achievements• Successfully delivered a saving of more than $1.2 million for Service NSW through the introduction of improved license management.• Saved Western Sydney and the Nepean Blue Mountains Local Health District over $500,000 through strategic license negotiations.• Spearheaded the introduction of a consolidated platform for the University of New South Wales Faculty of Science staff, including centralised email, secure access, file, and print.

Architectural Consultant specialising in Novell Infrastructures and Technologies, such as Novell Identity Manager, OES Linux, Novell Netware, ZENworks, and LDAP.

The Role was working at IBM Global Services. The role involved looking after Customers who had out sourced their IT Infrastructure to IBM. The main focus of the role was to look after accounts that used Novell in their infrastructure.

3rd Level Technical Support, dedicated to a UK Bank to support their IT Infrastructure, running Novell Netware, Windows NT Domains, OS2 and ZENworks.

2nd Level support was responsible for using remote management software to view events and manage customers IT Infrastructure. This involved supporting all Intel Platforms for out sourced customers.