Launched a new process flow for client retention and additional business for the Go- To- Market team. Take ownership to identify ways to proactively expand book-of-business by understanding client needs.Renegotiate pricing and technology bundles with current clients. Work cross functionally with internal and external partners to ensure clients are fully supported.

Identify opportunities to expand and improve the client’s overall experience, and refer opportunities to add products and services.Manage the overall relationship with clients to ensure they are having an exceptional experience.Communicate with clients on product releases, updates and ongoing service requests.Work cross functionally with internal teams including service, engineering, and product to manage the clients projects and to ensure SLA’s are being met.

Meet with hotel owners and management companies to help enhance the customer experience and to ensure consistency across brands.Build relationships with the franchise owners and clients by sharing industry and product knowledge and by showing passion for assisting them in growing brand awareness.Travel to client sites to conduct Quality Assurance Reviews for the world's largest hotel chains.

Build customer relationships and coordinate front desk activities to ensure exceptional dining experience including resolving customer inquiries, reservations and general customer support.

Designed and sold over $1 million in merchandise in one year and coordinated production and artistic teams globally. Manage and coordinate incoming projects with the sales team, creative team, and manufacturing team to ensure product integrity while being cost effective. Worked directly with the CEO and took responsibility for enhancing training and development to ensure clients are receiving quality customer service.Created a Corporate Culture Committee to help unify the team and improve efficiency.

Oversaw operations, hired and trained 40+ new staff and managed revenue and expenses on a daily basis. Responsible for recruiting, hiring and managing on-site staff. Responsible for event planning and promoting new menu items in the local community. Developed strategies to improve customer satisfaction and build brand awareness. Build relationships daily with local businesses and customers.

Coordinate front desk and guest relations for two large resorts. Responsible for all aspects of hospitality including customer check-in procedures, guest relations and accommodations for two large resort hotels. Gained knowledge by proactively responding and addressing all customer service issues and escalated to management when appropriate. Manage all campus representatives to organize key events for the Disney College Program. Facilitate all marketing campaigns and recruiting initiatives on campus to increase program awareness.