Pete Cole Email & Phone Number

St. Paul, Minnesota

Greater Minneapolis-St. Paul Area

Responsible for managing compliance review for a growing hospice program. Current responsiblities also include leading the QAPI program and leading all aspects of quality management and reporting. This position also involves developing and implementing improvements to training processes by collaborating with staff and management. I also identify training needs and implement related programming annually to increase staff knowledge and competency.

Greater Minneapolis-St. Paul Area

I currently serve as a Hospice Program Educator with HealthEast where I’m responsible for on-boarding new hospice staff and implementing annual competencies for existing staff members. This position involves developing and implementing improvements to training processes by collaborating with staff and management. I also identify training needs and implement related programming annually to increase staff knowledge and competency. In addition, I maintain budget responsibility for staff training and track all related education activities and competencies. Key contributions include: • Developed hospital’s 1st online annual competency system to increase efficiency and improve competency• Introduced new systems and general processes to maintain staff education with CMS regulatory compliance • Obtained Lean Bronze Certification through the Shingo Institute and applied Lean Theory to streamlining the overall training process• Focuses on promoting employee engagement and reducing turnover by implementing effective staffing training

Greater Minneapolis-St. Paul Area

In addition to my responsibilities as Hospice Program Educator, I also deliver Epic training for current and new personnel for implementation and to meet ongoing training needs of the hospital staff. This includes supporting development of related curriculum and training plans to teaching Epic application use. I also evaluate results of assessments and observations for trainings and create standard of work to streamline processes when using the Epic electronic medical record system. Key contributions include: • Collaborates with Epic Analysts to optimize Epic functions and customize to unique work environment• Developed e-learnings through Adobe Captivate for Epic training and provided training materials to new hospice staff• Modified Epic software and optimized existing Epic forms to meet compliance with related regulatory requirements

Greater Minneapolis-St. Paul Area

As Hospice & Home Care Clinical Manager, I directed hospice clinical care operations responsible for managing a large hospice nursing and aide staff (30 direct reports), including inpatient and community-based services. In this position, I developed education and training materials for department-specific needs. I also ensured all department work met national and state regulatory requirements. In addition, I focused on improving employee engagement, increasing patient satisfaction scores, and reducing employee turnover by supervising and assessing employee performance. Key contributions included: • Recognized with organization-wide award for achieving the most improved employee engagement within the corporation• Developed highly-effective staff in-patient training and development program to improve overall competency levels• Established projects to improve referrals by value stream mapping processes with both internal and external customers

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Bachelor Of Arts - Ba, Biology & Chemistry

Associate Of Arts - Aa, Nursing