Peter Reid Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

• Develop and lead a team of Workforce Services and Reporting specialists, while managing workflow by assigning team member tasks and setting goals and timelines.• Co-ordinate with Client Financial Management analysts to create monthly project budget forecasts and landing analysis.• Providing accurate staffing volume forecasting and tracking data to a range of stakeholders, including Operations and Support functions, to ensure cost effective service delivery, while offering suggestions on how to increase efficiency from a resource capacity planning perspective.• Planning, coordinating and scheduling resources to meet changing required work volumes on a weekly, monthly, and quarterly basis.• Delivering internal and client reports over a daily, weekly, monthly, and yearly period, while also responding to ad hoc requests in a timely manner.• Collating and flagging delivery & cost risks to the relevant decision makers, while providing insights, levers, and solutions to mitigate.• Ensuring daily, weekly, and monthly team deliverables are completed on time with excellent quality.• Developing, documenting, implementing, and improving best practice, methodology and procedures and providing deskside coaching/classroom training to support teams on an ongoing basis.• Cultivating and maintaining effective working relationships with a variety of stakeholders, including end-users, own reporting line and senior staff members, requiring active participation in cross-functional workgroups and disseminating & articulating information across all levels of the organization.• Preparing and presenting information effectively to diverse audiences involving understanding and translating subject matter terminology into business terms and recommending alternatives to both internal senior stakeholders and client POCs.

Dublin, County Dublin, Ireland

• Supporting IT workgroups by acting as a Workforce Services subject matter expert, providing technical feedback to all functions of a project, while also training and mentoring new joiners to the role.• Prioritizing competing real-time issues for resolution independently or escalating as needed.• Removing IT blockers and bottlenecks for analysts to ensure smooth workflow across the project.

Dublin, County Dublin, Ireland

• Reviewing technical documentation, such as user guides, training manuals and system specifications, prior to distribution to end-users.• Performing product demonstrations in a variety of settings, including internal meetings training sessions and one to one coaching.

Dublin, Ireland

• Analyze data with keen attention to detail.• Provide quality assurance of imported data.

Dublin

• Directly managing sales team (8 members) on a daily basis, working with Concession Manager to review individual/ team sales performance to target.• Devising and implementing sales strategies, technical sales training, promotions and incentives to motivate team members and maximize performance, output and capitalize on sales growth.• Assisting with recruitment of new staff, onboarding and Induction.• Operational lead with rostering & payroll, merchandising and stock management, audits and control.• Generating, scrutinizing and analyzing weekly, monthly and quarterly sales reports with recommendations for Head-office

County Dublin, Ireland

• Greeting and welcoming customers, responding to requests and queries, offering advice and guidance and maximizing sales/ upselling opportunities- ensuring the highest customer service levels in all instances.• Assisting in stocking merchandise on sales floors, monitoring stock controls and orders. Reporting discrepancies and problems to the supervisor.• Processing cash and card payments, issuing receipts and managing returns, exchanges and refunds when required.• Keeping the sales floor tidy and clean, including merchandise organization, working within established guidelines, particularly with brands and ensuring special promotions and offers were displayed and visible to maximize sales opportunities.• Resolving customer complaints to satisfactory resolution in keeping with company policy. .