Peter Curham Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Auckland, New Zealand

Leading the team of 10 Learning Capability Managers and Instructional Designers. Perform the role of Agile Product Owner for learning by managing the Learning and Development backlog (work plan). Completing the initial scoping of learning projects to allow the prioritisation of projects by the HR leadership team. Then supporting the Learning Experience.

Auckland, New Zealand

Full cycle learning solution development, from business engagement and scoping through to content development, high level design, launch and evaluation. Developed learning solutions for all parts of the organisation, including leadership and service improvement programmes. Worked on diverse learning solutions involving eLearning development.

Tokyo, Japan

- Provided English language teaching solutions to kindergartens in the northern Tokyo and Saitama areas.- Helped executives communicate better with their international partners by giving them cultural insights and feedback on their use of English and approach to international relationships.

Philippines

- Reported to the Vice President of ANZ accounts and had ownership of all aspects of the Spark (Telecom NZ at the time) business.- Managed a direct report team of up to 10 managers and a total team of over 450 split across two sites. This included driving excellence in call centre operations, the customer experience, training, call quality and continuous.

Philippines

- Sole Philippines based team member working in a team of 7 responsible for the delivery of call centre operations through three outsource partners.- Built strong relationships, improving transparency and trust in the partnerships by regularly visiting each site and spending time with all levels of operations. I was essentially the NZ team’s eyes and ears.

New Zealand

- Launched and operated the second Telecom Business Hub.- With a business partner, opened an office/showroom, hired a small team of sales professionals and connected with the local business community.- Ensured customer loyalty by being a one stop shop for all business Telecommunication's advice and requirements.- Won new business from competitors through a.

New Zealand

- Responsible for a team of up to 12 Training Design and Delivery Specialists.- Ensured the delivery of innovative blended training solutions for contact centres and retail stores. Including face to face, eLearning and remote learning methods.- Oversaw the design, build and delivery of new staff, up-skill and the ongoing learning experience for product.

New Zealand

- Became an expert Coach through developing the coaching skills of front-line leaders in workshops and through on the job follow-up.- Designed, delivered and maintained induction courses for call centres and retail stores.- Developed a distance learning curriculum to on board new staff in remote locations reducing travel and training costs.- Oversaw a.

New Zealand

- Gained a strong grounding in all areas of contact centre operations.- Took calls in an inbound advertising response setting where making the sale was everything.- Sold the internet when it first became publicly available in NZ - an install pack was 5x3.5 inch floppy disks!- Made outbound sales and retention calls to home and small business customers..

Osaka, Japan

- Took a one year leave of absence from Telecom to follow a childhood dream of exploring Japan.- Followed a proven curriculum for developing the English ability of young children.- Conducted lessons at 5 schools around the Kansai area, working with the owner of each school to ensure their specific needs were met.- Conducted trial lessons and signed up new.

Nz Diploma In Business Studies, Commerce

Certificate In Supervisory Management

Brava Lead Coach

In 2004 I started my journey with Brava by attending a 3 day coaching workshop. Over the next year I assisted Brava facilitators running.

Herrmann Brain Dominance Indicator - Practioners Program

Certification to debrief the results of individual and team HBDI profiles. I applied this skill while at Telecom New Zealand taking many.

Myers Briggs Type Indicator Qualifying Program

Certification to debrief MBTI profiles to individuals and teams. Like the HBDI I used this while at Telecom in team building activities.

Project Management Fundamentals

A professional development course completed over 5 days giving me a foundation level of knowledge in project management.

Personal Efficiency Program (P.E.P)

Brilliant program where I learnt practical strategies for improving efficiency from email management to planning days, tasks and projects..

Performance Improvement Centre, Training The Trainer

A comprehensive training design and delivery course.

High Performing Teams/Effective Communications And Human Relations

Two great professional development courses that introduced me to new ways of looking at communication and helped me reflect and be aware.