Pete Walker Email & Phone Number

I partner with the Senior Leadership Team to execute and oversee a robust risk and control framework, which identifies and prioritises risks, as well as setting out appropriate controls across all challenges of Third Party Management, Data Governance, Operational Resilience and Management Operations.

Edinburgh, United Kingdom

I lead the Digital Governance and Operations team and ensure that our customer facing digital channels are monitored and maintained appropriately whilst ensuring that a robust governance and risk management framework is in place, maintained and adhered to across the department. I am responsible for ensuring that all departmental suppliers are managed in accordance with the policy and framework to meet our regulatory requirements, ensuring that's we achieve value for money whilst facilitating all departmental finance activities.

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Specific responsibilities include:• Establishing, owning and overseeing a governance and risk framework to be used across the department to ensure quality of delivery• Creating and driving a departmental roadmap ensuring requests are categorised, prioritised and integrated into individual workstreams• Leading the governance process by assessing change requests whilst liaising with stakeholders, ensuring that requests meet the required acceptance criteria before disseminating to relevant Product Owners for delivery• Owning an issue tracking system to receive all change requests, managing permissions and controls, enhancing project boards and workflows and auditing all changes to ensure that they adhere to the governance and risk framework• Managing control testing to mitigate risk and to circulate across the business• Overseeing a process to identify, track and report change requests in line with the governance and risk framework• Leading on all Management Information reporting across the department• Creating and maintaining a domain management business model to manage the Bank's Domain Portfolio whilst supporting business wide DNS and Certificate change requests• Overseeing the management of key suppliers in compliance with the Procurement and Supplier Management policy and framework to ensure the Bank receives appropriate service and value for money, whilst managing risk• Overseeing the operational running of the digital estate, ensuring plans are supported and standards remain high• Leading on departmental policies, processes and communications

I was accountable for ensuring a robust governance and risk management framework was in place, maintained and adhered to along with assessing, planning and prioritising all website activities within the teams remit.Specific responsibilities included:• Creating and managing a roadmap and ensure that existing requests were progressing in line with the priority defined in the roadmap. Ensuring new requests were added to the backlog and supported the Product Owner in backlog refinement.• Managing the work reception governance process assessing new website change requests and liaising with stakeholders to ensure requests were complete and met the required acceptance criteria. Communicating the outcome to the stakeholder and handing over accepted requests to the Product Owner to progress.• Carrying out high level impact assessments for large BAU/Project requests and defining any resourcing impact.• Creating and maintaining the governance model used to progress website change request for auditing purposes.• Creating, owning and administering the process to track website change requests in line with the governance model.• Owning and maintaining the Jira system to receive change requests including managing controls, project boards and work flows to ensure that changes adhere to the governance model.• Carrying out multiple monthly control tests (internal audit) of website change requests to be shared with Customer Risk as well as liaising with the Audit team when required to assist in carrying out ad hoc audits.• Managing the Bank's Domain Portfolio & reviewing all new GTLD's for commercial benefit and Brand Protection.• Supporting DNS changes and reviewing SSL requests by liaising with our Domain Registrar and Security Management team.• Overseeing the creation and direction of our CMS Component Model.

Edinburgh, United Kingdom

Responsible for supporting GTCS in the delivery of a high range of digital communications through multiple channels.Specific Responsibilities:• Manage and create content on www.teachingscotland.org.uk to ensure that it reflects the work of GTCS. This includes holding regular meetings with the Editor-in-chief of the Teaching Scotland magazine to continually improve and develop the site• To source and proof articles along with the Editor-in-chief of the Teaching Scotland magazine• Manage and create content on www.gtcs.org.uk on a day-to-day basis ensuring the site complies with internal style guidelines• Take forward with colleagues at GTCS and other stakeholders regular in-depth reviews of site content and architecture and develop appropriate means of improving the content and navigation• Maintain www.gtcs.org.uk in line with the agreed policy (produced by Legal Officer/ Equality and Diversity Working Group)• Take forward the development of dedicated areas of www.gtcs.org.uk in a way that promotes the work of GTCS• Create, produce and publish audio and video content for GTCS sites• Manage and maintain imagery on www.gtcs.org.uk to agreed usability and accessibility standards, in line with approved GTCS policy• Regularly carry out statistical analysis of the above sites and where appropriate make recommendations to key stakeholders• Manage the delivery of GTCS information and services through external sites such as the GLOW network and Wikipedia• To manage and administer social media as a communication channel to publicise GTCS news and events• Create and be principal contact for all GTCS online surveys to ensure they meet corporate objectives and brand guidelines• To generate and analyse GTCS email campaigns on a regular basis• To work with the Head of Communications to manage and facilitate all GTCS internal and external events• To develop, maintain and administer the Council Extranet which is designed specifically for the 37 members of Council

Edinburgh, United Kingdom

Responsible for the development and management of all aspects of Digital Marketing including Website creation and optimisation (copywriting, design, HTML coding and Information Architecture), Intranet management, Email Marketing, Video Marketing, Online Surveys, Online Events, Social Media, SEO, PPC and related database management for Scotland’s Leading Commercial Law firm.Internet• Migrate all web content from a folder based structure into a new CMS• Create and manage a process for publishing web content• produce guidance documentation for publishing content• add, profile, review and approve all content on the CMS• manage the structure of the site and continually develop it• resolve any faults with the website/CMS• produce statistical information• train users on how to access, edit and submit content on the CMS• record, edit and publish topical monthly podcasts• optimise all web content for high search engine rankings via SEO• manage website governance tools to monitor quality assurance and accessibility• keep up-to-date with industry developments, trends and report on them where applicable.Intranet• Manage the site• resolving errors within Lotus Notes• train users on how to access, edit and submit content• produce statistical information.Email Marketing• Develop html emails to send out to clients regarding one of many different communication types• create templates for users to develop and distribute email campaigns• produce guidance documentation to assist users• liaise with external consultants to develop email templates that link into the firms CRM System.Online Surveys• Create online surveys to be used in-house and externally • produce guidance documentation and a hints and tips guide for assistance and to ensure consistency• train staff on how to generate their own surveys• resolve all queries and issues regarding online surveys.Related Databases• Manage the firms CV database• maintain technical areas of the firms CRM System.

Edinburgh, United Kingdom

Responsible for the coordination and development of all aspects of Internet and Intranet content for the City Development Department encompassing the full range and complexity of web coordination, content management, web-based applications and related web-based activities.Major Tasks:• Migrate all website content onto a new CMS• Systems maintenance, support and development• take the Departmental lead in coordination of internet and intranet• content management and related web-based applications including development and innovation• policing of content in relation to all aspects of quality, relevance and accessibility criteria• ensure the CMS publishing model used in City Development continues to operate effectively by regular training, questionnaires, analysis of statistics and liaison with staff at all levels• creation and development of documentation for standard procedures• production of regular web reports to the Departmental Management Team• input to policy development and procedural framework initiatives• involvement in major improvement projects.Organisational Tasks:• supervision of all departmental web publishers (80+) to ensure adherence to Corporate guidelines and protocols• prepare and maintain user manuals and related guidance in support of efficient use of systems• arrange and deliver induction training for new staff on the use of these systems.• Take responsibility for systems security and back up procedures where appropriate• deputise for the Systems Manager as required• responsibility for identification of future developments and possible content/author gaps• an operational understanding of current Government objectives, policies and initiatives• ensure optimum usability of the CEC websites within the framework of adopted UK standards and accessibility criteria

Marketing Management

Ba, Marketing Management