Peter Dao Email & Phone Number

Santa Clara, California, US

• Collaborate across internal teams and vendors, optimizing project delivery within the Palo Alto Networks ecosystem.
• Administer JAMF for over 15,000 endpoints and Intune for more than 5,000 devices, collaborating with the asset management team to streamline and enhance device lifecycle management.
• Google Workspace integrations, enhancing performance and security through automated insights.
• Administer ProofPoint services, managing SPAM rules and SPF/DNS records to safeguard email security.
• Integrate systems with AzureAD, Imanami SmartGroups, and Workday (source of truth), automating provisioning, access and identity management.
• Implement security automation tools with InfoSec teams to fortify defenses against cyber threats.

San Francisco, California, US

• Managed Expanse’s corporate infrastructure, overseeing endpoints, network access, VPN, and routing.
• Developed automated self-help IT systems, supporting employee onboarding and IT training.
• Led IT security audits, trainings, and enhancement rollouts, reinforcing corporate security posture.
• Deployed cloud integrations with OKTA, JAMF, Intune, and JumpCloud to optimize identity management.

Pittsburgh, Pennsylvania, US

• Responsible for an office network consisting of Juniper, Cisco and Dell with numerous VLANs, trunking to various switch stacks.
• Experience with network security, authentication and identity for wired and wireless 802.1X clients
• Performing Tier 2 and 3 escalation in support of IT operational organization during complex highly impactful outages that can cross multiple functional domains, involving chronic recurring problems, vendor product bugs.
• Implements network security audits and updates.
• Maintain firewall security policies, zones, NAT rules, and VPN IPsec tunnels to offices and AWS.

• Maintain, troubleshoot and upgraded vSphere Environment (6 physical locations, +15 ESXi hypervisors and +200 VMs).
• Responsible for maintaining exchange hybrid environment (+400 mailboxes) and archiving solution.
• Assist with build out of redundant multi-path iSCSI network for vSphere environment.
• Responsible for VM migration to Dell Compellent storage from NetApp FAS 2040.
• Maintaining and implementing automation and alerts.
• Implemented Sophos Endpoint Protection to multiple offices.

San Francisco, CA, US

• Planning and managing Windows 7 & Mac OSX desktop deployments and environments for 300 users with four remote locations.
• Various Shoretel (VoIP) tasks.
• Assisting and resolving user’s requests within IT guidelines.
• Resolving users’ technical issues (LA, and NY) while compliant with SLA.
• Assists broadcast engineers with technical insights/standards with regards to broadcast IT products.
• Maintained inventory for audits, new hires and loaners.

Newton, MA, US

• Configure and deploy Windows XP/Vista and Win7.
• Install and troubleshoot on a variety of software applications.
• Remedial training for end users.
• Project responsibilities as assigned.
• Miscellaneous Exchange 2003/2007 tasks.
• Telephone setup and deployment including moves, adds and changes.

• Handle escalated conversations from customers either by phone or in person.
• Meeting to strict customer service standards.
• Train staff on new legacy application.
• As well as training network and phone systems.
• Handle computer problems within the company.