Peter Dao Email & Phone Number

Santa Clara, California, Us

● Collaborate across internal teams and vendors, optimizing project delivery within the Palo Alto Networks ecosystem.● Administer JAMF for over 15,000 endpoints and Intune for more than 5,000 devices, collaborating with the asset management team to streamline and enhance device lifecycle management.● Google Workspace integrations, enhancing performance and security through automated insights.● Administer ProofPoint services, managing SPAM rules and SPF/DNS records to safeguard email security.● Integrate systems with AzureAD, Imanami SmartGroups, and Workday (source of truth), automating provisioning, access and identity management.● Implement security automation tools with InfoSec teams to fortify defenses against cyber threats.● Engineer automated workflows for patch management, enhancing security (autopilot) and streamlining device updates.● Provide support and conduct Q&A for in-house Enterprise browser solution (PAB), troubleshooting issues and managing implementation for 15,000+ employees.● Support and perform R&D for in-house endpoint applications, including Global Protect and XDR, ensuring reliability and performance.

San Francisco, California, Us

● Managed Expanse’s corporate infrastructure, overseeing endpoints, network access, VPN, and routing.● Developed automated self-help IT systems, supporting employee onboarding and IT training.● Led IT security audits, trainings, and enhancement rollouts, reinforcing corporate security posture.● Deployed cloud integrations with OKTA, JAMF, Intune, and JumpCloud to optimize identity management.

Pittsburgh, Pennsylvania, Us

● Responsible for an office network consisting of Juniper, Cisco and Dell with numerous VLANs, trunking to various switch stacks.● Experience with network security, authentication and identity for wired and wireless 802.1X clients● Performing Tier 2 and 3 escalation in support of IT operational organization during complex highly impactful outages that can cross multiple functional domains, involving chronic recurring problems, vendor product bugs and other critical network functionality.● Implements network security audits and updates.● Maintain firewall security policies, zones, NAT rules, and VPN IPsec tunnels to offices and AWS.

● Maintain, troubleshoot and upgraded vSphere Environment (6 physical locations, +15 ESXi hypervisors and +200 VMs).● Responsible for maintaining exchange hybrid environment (+400 mailboxes) and archiving solution.● Assist with build out of redundant multi-path iSCSI network for vSphere environment. ● Responsible for VM migration to Dell Compellent storage from NetApp FAS 2040.● Maintaining and implementing automation and alerts.● Implemented Sophos Endpoint Protection to multiple offices. ● Implemented radius service for various network access. ● Create and deployed group policy objects within Domain.

San Francisco, Ca, Us

● Planning and managing Windows 7 & Mac OSX desktop deployments and environments for 300 users with four remote locations. ● Various Shoretel (VoIP) tasks. ● Assisting and resolving user’s requests within IT guidelines.● Resolving users’ technical issues (LA, and NY) while compliant with SLA.● Assists broadcast engineers with technical insights/standards with regards to broadcast IT products.● Maintained inventory for audits, new hires and loaners.● Developed GPOs to aid in automation to reduce end user requests. ● Having the ability to take on various IT and broadcast tasks outside of current role. ● Overhauled Casper/JAMF system from database repair, packages, images to policy enforcement.

Newton, Ma, Us

● Configure and deploy Windows XP/Vista and Win7.● Install and troubleshoot on a variety of software applications. ● Remedial training for end users. ● Project responsibilities as assigned. ● Miscellaneous Exchange 2003/2007 tasks. ● Telephone setup and deployment including moves, adds and changes. ● Server and Facility Maintenance.● Maintaining daily backups. ● End user support for a 500 user company with two remote locations. ● Install and troubleshoot on a variety of software applications. ● Cell Phone and Mobile Device management.

● Handle escalated conversations from customers either by phone or in person. ● Meeting to strict customer service standards. ● Train staff on new legacy application. ● As well as training network and phone systems. ● Handle computer problems within the company.